The Customer Service Manager is responsible for ensuring that Sugarwish provides superb customer service by leading and motivating the customer service team, creating improved processes as our product lines and customer base expands, and establishing customer satisfaction goals and objectives.

Duties and Responsibilities

Ensuring we execute our mission of delivering happiness with every customer interaction
Supervising day-to-day operation in the customer service department
Responding to customer service issues in a timely manner
Developing a culture of first class customer service that enhances and elevates the Sugarwish brand, "the Sugarwish Way"
Defining standard responses and customer service policies
Creating effective customer service procedures, policies and standards
Developing customer satisfaction goals and engaging with the team to meet and exceed them
Documenting all customer service activities and interactions
Establishing relevant customer service metrics and developing reports for management
Managing the customer service portal and assessing its effectiveness
Hiring and training of new team members

Qualifications

Bachelor's degree in Business Administration or related field
5 + years of experience in a customer service position
3+ years managing a customer service department
Experience implementing, or administering, Zoho Desk or equivalent
Excellent communication skills
Outstanding leadership and interpersonal skills

Work Location

Work from home or Sugarwish Denver Office
U.S. business hours (any time zone)

Salary range: $40-$70,000 depending on experience.

To apply: Please send a resume and cover letter to careers@sugarwish.com

Company DescriptionSugarwish is a rapidly growing Denver based gifting company with a unique digital-to-physical delivery model. Corporate gift givers can send an ecard to their co-workers, clients and prospects who are invited to visit Sugarwish.com and choose their favorite flavors of candy, cookies or popcorn. Each recipient gets exactly the gift they want - customized for them. This unique experience is powered through partnerships with an ever increasing list of specialty treat producers.

Sugarwish has seen incredible growth since its inception 8 years ago, growing over 6X in 2020 alone. With over 13,000 companies already using Sugarwish for corporate gifting and hundreds more every week - Sugarwish is poised for continued exponential growth.

Summary
Sugarwish
Customer Service Manager

Tags: business