Customer Service Concierge

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That's the power of data in motion in action-giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we're building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow-whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

Confluent Concierge Representatives work directly with customers to provide a range of key, non-technical, customer service-related activities, to address issues in the use of Confluent Cloud and Confluent Platform. Throughout all of these interactions, you'll build strong relationships with customers while ensuring an exemplary support experience, and timely resolution to customer requests.

A typical week at Confluent in this role may involve...

• Working directly with customers - to resolve a wide range of non-technical issues with their Confluent deployments, such as registration or account creation requests (via telephone, email, chat, or social media platforms)
• Contributing to process development - we're looking for people who want to help lay the foundation for efficient growth and best-in-class culture
• Collaborating cross-functionally - with other Confluent teams and geographical regions, to achieve successful customer outcomes. This could include escalating to the appropriate team (when necessary), or passing customer feedback onto the Product or Sales team to improve the organization's offerings
• Improving operational documentation - by authoring and continuously improving runbooks used by the global team

Required skills and experience

• Experience diagnosing and resolving customer issues
• Desire to ensure customer success through direct interaction
• Outstanding written and verbal communication skills
• Detail-oriented, procedure-driven, with a keen desire for continuous improvement and efficiency

About Confluent's Culture

Culture is a huge part of Confluent, we're searching for the best people who not only excel at their role, but also contribute to the health, happiness, and growth of the company. Inclusivity and openness are important traits, with regular company-wide and team events. We are looking for people who are:

• Smart, humble and empathetic
• Hardworking
• Inquisitive and not afraid to ask all the questions, no matter how basic
• Strive for excellence in their work, their team, and their company

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.