Position Details:

Position: Contact Center/Customer Service Representative
Job duration: 12 months (Extension possible)
Location: The candidate can be located anywhere in the State of Arizona (100% Remote/Work from Home)
Work Schedule: 40 hours/week (6:00 AM - 2:30 PM PST / 8:00 AM - 4:30 PM PST / 9:30 AM - 6:00 PM PST)
Pay Rate: $16/hr on W2 without any additional healthcare and medical benefits
Start Date: ASAP

Position Summary:

Epiq Systems Class Action business operates a call center to handle potential claimant inquires and claims.
The incumbent for this position is responsible for answering inbound and outbound calls, processing email, chat, and callback interactions.

Roles and Responsibilities:

Professionally answer calls and address caller inquiries as needed.
Route calls as needed to appropriate resources.
Perform research using available resources as needed to provide required information to callers.
Identify and escalate more complex issues to the research team.
Complete necessary administrative work as needed and complete call logs accurately.
Other projects as assigned by supervisor.

Required Skills/Qualifications:

Good verbal and written communication skills.
Dependable and able to adhere to a schedule.
Effective problem-solving skills.
Effective listening skills.
Customer service orientation.
Attention to detail.
Ability to work effectively in a high volume and sometimes stressful work environment.
Ability to read, write and speak English.
Ability to sit at workstation for long periods of time.

Should you have any questions, feel free to call me on 973-581-3871. customer service,customer service representative,customer service specialist,customer support specialist,call center specialist,inbound calls,outbound calls,MS Office,MS applications,customer support,call center

Summary
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Customer Service

Tags: business