Customer Happiness Specialist
MyFitnessPal
Remote job description
MyFitnessPal, creators of one of the most popular mobile apps in the world, is looking for an experienced, customer-focused, self-disciplined individual to join our growing Customer Happiness Team.
What you’ll be doing:
- Address tech support and other customer concerns via email, social media posts, and app store reviews
- Collect and communicate user requests to help shape the future of MyFitnessPal
- Escalate trending issues to engineering and product teams to ensure technical issues are promptly resolved
- Provide feedback to peers and supervisors to promote a positive work culture
- Collaborate with your team to ensure team goals are met daily
Qualifications
To be successful in this role:
- 3+ years in customer service
- The ability to type 60+ words per minute
- Excellent writing skills
- General Computer/Tablet/Smart Phone Knowledge
- An extremely flexible schedule including weekend and evening availability
- The ability to learn on the fly and adapt to change
- A team-oriented, peer-positive attitude
- Dedication to customer satisfaction
- Familiarity with another language is a plus, but not required
Please consider applying even if you don’t meet 100% of the qualifications. Research shows you can still be considered for a position if you meet some of the requirements. At MyFitnessPal, we’re building a fitness product for everyone and believe our team should reflect that. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.
Summary
Company name: MyFitnessPal
Remote job title: Customer Happiness Specialist
Job tags: WRIting, typing, Communication
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location or timezone
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category
Customer Service -
posted
995 days ago
https://www.remote.io/remote-customer-service-jobs/customer-happiness-specialist-17627