Customer Experience Document Specialist

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

The Opportunity:

We are looking for an experienced and creative Academic Application Coordinator to join our growing Customer Experience Team and take our company and platform to the next level!

What you'll be doing every day:

• Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
• Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
• Empathetically communicate application outcomes to our students, whether positive or negative
• Assist applicants with program inquiries and requirements
• Provide advisement to students on alternative program options that meet their interests and educational backgrounds
• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
• Ensure application processes are regularly updated to ensure the precision of process detail

What you bring to the table:

• 1-3 years customer service experience
• Associates or Bachelor's degree an asset
• Flexibility to work on a North American (Eastern Standard Time) schedule on occasion
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Strong analytical abilities, detail-oriented and high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word and Gmail
• Adept researching and problem-solving capabilities
• Someone who thrives in a collaborative, teamwork environment
• Aptitude for prioritizing tasks with attention to detail to ensure information accuracy
• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
• An ability to work cross-functionally to ensure application processing consistency and efficiency
• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
• Excellent interpersonal skills and verbal and written communication skills in English
• Professional references available for review

Ideally, you also have experience with some of:

• Besides having the opportunity to work with a brilliant and globally diverse team we also offer:
• The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
• To work with a brilliant and globally diverse team that is the fastest growing in the Waterloo region
• Great compensation and benefits package to keep you healthy and happy!