Ankorstore

Customer Care Agent English

Ankorstore

Remote job description

À propos

Ankorstore a pour mission de permettre le développement d'un commerce local et authentique. La plateforme Internet veut proposer aux commerces physiques indépendants, qui ont été malmenés ces dernières années par la grande distribution et les géants du e-commerce, des moyens techniques, financiers et logistiques pour se réinventer et proposer une expérience unique.

Ses fondateurs refusent de voir leurs centres villes désertés et envahis par des drive, des points relais et des distributeurs de billets.

Ils ont donc décidé de mettre tout leur savoir-faire (anciens fondateurs et dirigeants d'A Little Market, Etsy et Vestiaires Collective) au service de cette industrie qui pèse plus de 2000 millards d'Euros en Europe (source Insee).

Descriptif du poste

At Ankorstore, we don't want to live in a world where the only option for shopping would be Amazon. We believe loval independent retailers have a huge impact on the soul of the cities and villages we live in and we are convinced they can flourish if they are provided with great tools & great purchasing conditions. That is why we have built a marketplace connecting the most authentic European brands to thousands of independent retailers. we are proud to serve every day these amazing entrepreneurs who are making our life enjoyable.

About your role

As a Customer Care Agent, you will join the Operations team, which is at the heart of Ankorstore business. The Operations team's vision is to ease our customers' life while proposing them great services. You will be in charge of managing our customers' requests and make sure we provide them with everything they need.

Your missions will be defined as follow :

  • Be the front line, go-to resource for customer questions and platform issues.
  • Support our Brand and Retailer partners with their requests, needs, and issues.
  • Take ownership to qualify customer requests, resolve customer issues, and escalate when necessary.

Preferred experience :

  • 1-3 years of Customer Care, Sales, or related experience
  • You speak English. French is a plus.

Most important qualities to succeed in this role :

  • Excellent written and oral communication skills, as we currently support through a variety of channels including phone, email, and chat
  • Empathetic and understanding to our customers'. Our mission is to ease our customer life, and we want to stick with this.
  • Organized, disciplined, and attention to detail
  • Confident adapting to a fast-paced company environment
  • Demonstrated ability to successfully multi-task as our customer needs may be complex

Benefits :

  • Working with a very ambitious & mission driven team backed by powerful VCs (Index Ventures, GFC, Alven, Aglae)
  • Work from Home is an option for this role
  • We pay 50% of your transportation subscription
  • Meal Voucher
  • Great insurance coverage

Recruitment process :

  • Interview with 1 Ops team member
  • Interview with Camille - Head of Operations
Summary
Ankorstore
Customer Care Agent - English

Tags: marketplace, smb
  • location or timezone

    (GMT+01:00) Paris
  • category

    Customer Service
  • posted

    1134 days ago

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