Zwicker & Associates

Collector / Call Center Representative

Zwicker & Associates

Remote job description

Overview:
This role requires 90 days on site in Tampa, only local candidates will be considered. Zwicker & Associates PC is a national law firm that represents credit grantors within the financial services industry. The firm is experienced in Bankruptcy, Commercial Collections, Consumer Collections, and Litigation. Growing strong since 1991, Zwicker is headquartered in Andover, Massachusetts and maintains office locations throughout the United States. As Zwicker continues to grow, we are seeking reliable, dynamic, driven individuals, preferably with a minimum of one year experience in a fast-paced customer service oriented, call center, or collections environment to join our dynamic team in our Tempe, Arizona location. However if you don't have the experience, but feel you would thrive in a fast environment, and possess a willingness to learn and a winning attitude, this is the opportunity for you as well! We are seeking collectors to join our team. This exciting opportunity allows for eligible applicants to begin an optional remote working arrangement after the completion of 90 days of in-office training. Applicants must complete all training, demonstrate acceptable performance and behavior, have the ability to work in a private location with stable internet service and comply with all telecommuting guidelines as well as firm policies. Applicants should preferably live in or around our Tampa call center location for direct access to supervisors and on-site training when or as needed. Great hours as well! No nights past 7p.m. and no weekends. After a full year of employment, average total collector compensation is $25-$30 plus per hour. There is no cap on bonus potential.

Responsibilities:
Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to themRecord accurate and detailed notes; update account status and card member's information into computer systemMeet or exceed daily, weekly and monthly performance goals, deadlines and objectivesComply with policies and procedures of Zwicker & Associates, P.C.Comply with FDCPA and state consumer protection laws

Qualifications:
Minimum of one year experience in a fast-paced customer service oriented, call center, or collections environment Strong negotiation skillsExcellent communication skillsWell organized, results drivenEffective decision making skillsStrong listening, interpersonal, oral, and written communication skillsAbility to work efficiently on computerized systemsAbility to work in a fast paced, changing environment

Preferred Qualifications:
Collection experiencePrevious call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.Bilingual written & oralKnowledge of the FDCPA and state consumer protection Laws

Physical Qualifications:
Be able to lift 5 lbs. or greater Be able to sit 90% of the work day at times Be able to bend at the waist and be mobile when needed Be able to read and comprehend position-specific documents and correspondence Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing Be able to operate a computer, phone and/or equivalent devices Be able to complete a minimum of a 40 hour flexible workweek schedule Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice. Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match. This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped. No Phone Calls, No agencies, EOE, drug free workplace. Please review our Applicant Privacy Notice:http://www.zwickerpc.com/job-applicant-privacy-notice/

Min:
USD $16.50/Hr.

Max:
USD $20.00/Hr.




Summary
Company name: Zwicker & Associates
Remote job title: Collector / Call Center Representative

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