Client Strategy Associate
Attentive Mobile
Remote job description
About Attentive:
Attentive? is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
We are looking for a driven product support professional to join our team as a Client Strategy Associate. You will be partnered with the most senior folks on our Client Strategy team to deliver a premium client experience to our top clients, providing direct internal support and executing and delivering on a wide range of requests, from custom analysis & reports to producing strategic content for business reviews. You will also be one of the primary points of contact for Attentive's clients, troubleshooting and resolving technical issues and helping to reduce and remove friction in their use of the platform. You must have a passion for delivering a world-class client experience.
The Client Strategy Associate role requires a special combination of high-level professional communication skills, the ability to analyze, troubleshoot, and resolve complex technical issues, and an entrepreneurial mindset to deliver under tight deadlines and high pressure. You will interface directly with our top clients on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibilities will be to execute and deliver strategic content for our Client Strategy team and to directly communicate with Attentive clients via email, phone, and meetings to provide fast and accurate resolutions for any issues or friction they might encounter with the platform.
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
Summary
Company name: Attentive Mobile
Remote job title: Client Strategy Associate
Job tags: Data Engineering, Software Support, Mandarin
Attentive? is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
We are looking for a driven product support professional to join our team as a Client Strategy Associate. You will be partnered with the most senior folks on our Client Strategy team to deliver a premium client experience to our top clients, providing direct internal support and executing and delivering on a wide range of requests, from custom analysis & reports to producing strategic content for business reviews. You will also be one of the primary points of contact for Attentive's clients, troubleshooting and resolving technical issues and helping to reduce and remove friction in their use of the platform. You must have a passion for delivering a world-class client experience.
The Client Strategy Associate role requires a special combination of high-level professional communication skills, the ability to analyze, troubleshoot, and resolve complex technical issues, and an entrepreneurial mindset to deliver under tight deadlines and high pressure. You will interface directly with our top clients on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibilities will be to execute and deliver strategic content for our Client Strategy team and to directly communicate with Attentive clients via email, phone, and meetings to provide fast and accurate resolutions for any issues or friction they might encounter with the platform.
Responsibilities
- Partner with our senior Client Strategy team to build and deliver strategic collateral
- Respond to top-tier Attentive clients to resolve issues and friction with the platform, owning that interaction from inception to resolution
- Advise our clients on best-practices with the Attentive platform and its use cases
- Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business
- Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
- Help translate customer feedback into specific product requirements
- Build and deliver analysis and content for client presentations and special projects
Skills & Requirements
- Languages: Fluent in Mandarin
- 1+ year operating in a software product support role, with a proven track record of resolving tickets comprehensively and to the customer's satisfaction
- Keen interest in startups, software, and entrepreneurism
- Extremely detail oriented and organized
- Experience navigating complex work processes, tight timelines, and changing teams
- Comfortable learning new software (for design, data management, and internal tools)
- Prior experience in a software support role preferred
Benefits & Perks
- Robust health benefits packages including access to a 401k and various medical, dental and vision plans, and $100/month fitness reimbursement
- Full support for remote work during COVID-19
- Daily lunch delivery credit and other goodies sent to home
- Regular company-wide social events (even virtually!)
- Generous annual education stipend toward job-related external learning opportunities
- An extremely enthusiastic team that appreciates collaboration #LI-HL1 #LI-Remote
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
Summary
Company name: Attentive Mobile
Remote job title: Client Strategy Associate
Job tags: Data Engineering, Software Support, Mandarin
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location or timezone
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category
Customer Service -
posted
707 days ago
United Stateshttps://www.remote.io/remote-customer-service-jobs/client-strategy-associate-29529