Client Services Specialist

1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction and enables them to interact with sellers throughout all stages of the transaction - including item inquiries, price negotiations, and customization requests.

1stDibs is seeking ambitious, hard-working, smart, tech-savvy applicants with superior written and verbal communication skills to support our growth and to provide a winning customer service experience. Our Wyboston-based Client Services Specialist is tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. The team is an integral part of our marketplace, continually making improvements and taking on new projects. We are looking for self-starters who will contribute to our growth and improve the overall purchasing experience of our community.

As 1stDibs' newest Client Services Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team!

What you'll do

• Provide excellent customer and technical support in a fast paced environment via phone, email, and chat
• Resolve customer issues using critical-thinking and customer support skills
• Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
• Support Sales and Account Managers with all aspects of their customer and dealer relationships
• Communicate procedures, policies and effectively manage expectations
• Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.

What you'll bring

• 1+ years of experience in a fast-paced customer service, account management, or e-commerce environment
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• Experience with SalesForce and/or other CRM systems
• Luxury goods experience a strong plus
• Bilingual in French, Spanish, Italian or German is a plus

What you'll get

• Private Health plan and wellness programs
• Access to our onsite gym!
• Free parking at our office in Wyboston
• Professional and career development programs

1stDibs is an Equal Opportunity Employer

The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.