Care Crew Lead

Who we are

Hello there, we're Alan.

But… what is Alan???

Alan is the healthcare super-app offering personalised information, proactive care, care delivery, payment and post-care. Alan members access a delightful health insurance coverage bundled with innovative healthcare services.

• Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan became the first independent health insurance company in France since 1986 to receive a license.
• Alan distributes its own health insurance plans to companies of all sizes as well as to independent professionals.

By providing its members with a delightful health experience and beautifully designed tools, Alan's long-term goal is to deliver personalised and delightful healthcare to hundreds of millions of Europeans, and beyond.

As of today, Alan covers more than 155,000 members, representing over €100m of annualised revenue. We recently raised a further €185m in a series D funding round bringing the company's total valuation to €1.4bn. The team is 350 people and growing We recently landed in Spain and Belgium , and guess what: the best is yet to come!

The challenge

We are creating smaller on-call crews within the Care Community, to allow more accountability around reaching SLAs, greater ability for UCEs to deepen their expertise & focus on conversations where they have the most value, and provide product feedback, in a context where our products and tools change constantly.

• The leadership of a senior Care will help User Care Experts receive more constant feedback and overall support their growth.
• The Crew Lead will be accountable for reaching our SLAs within the scope of a specific "specialized on-call crew."

The Crew Lead will be be responsible of:

• Ensuring the on-call crew meets SLAs, identify & implement reasons to improve performance
• Empowering UCEs member of the crew, as topic referents
• Helping crew members to grow their on-call skills based on seniority and strengths, provide support to them on daily basis on on-call tasks (feedback on tickets, resolution of most complex tickets) and organisation (balance between on-call / off-call tasks)
• Onboarding & training new crew members
• Maintaining high level of engagement of the crew, via initiatives to support crew bonding & wellness

The alan method

At Alan, we have a set of cultural values that are reflected in our approach to work:

• We solve big problems quickly and accurately
• We tell and share everything
• We grow as individuals while developing the business
• We provide Alaners with a stimulating environment to focus your work.

That's why we offer :

• competitive remuneration and equity
• a great office in the centre of Paris
• relocation packages for our international candidates
• daily lunch and snacks provided at the office, or remotely
• an excellent healthcare (what did you expect? )
• a flexible and remote-friendly work environment
• and many other advantages (training courses, yoga classes…)
• For more information, visit our blog: https://blog.alan.eu/