Remote job description

Please note that this position is based in Remote: India. are in the process of establishing an entity in India, in the interim the employees will be on the rolls of Leap29 our Global Employer of Record. is the mobile standard and the trusted source for the digital economy. Our vision is to be the first Unified Data AI company that combines consumer and market data to provide insights

powered by artificial intelligence. We passionately serve enterprise clients to create winning digital experiences for their customers.

We care deeply about our high-performance culture and operate as a global team. We have set excellence as our standard, hold each other accountable, continuously push innovation, and win with style.

We are a remote-first company as we trust our people to get it done from the location that works for them.

What can you tell your friends when they ask you what you do?

I deliver world-class technical support and a premium customer service experience. Some might call me the go-to person and the face of the Business Technology Team. I thrive in a fast-paced environment, from onboarding and off-boarding new hires, and configuring new hardware, to supporting our users in handling tickets and service requests.

You will be responsible for and take pride in...

Our Global BT team works cross-functionally with our Engineering, Security/Compliance, People, and Workplace teams. As a Support Engineer, you will play an integral part in handling support tickets and service requests, escalations to resolve time-sensitive BT issues, and providing a premium employee experience for our users. Your passion and willingness to help will directly impact Business Technology services and operations.
  • AV support, video conferencing software, and industry-related onsite/offsite events
  • Work with an effective global BT team on projects to help standardize and streamline global IT support and productivity
  • Take pride in managing new-hire onboarding/off-boarding and hosting Technology orientations
  • Document BT procedures and processes for internal Technology knowledge base and support links
  • Manage company directory including deployment of all apps and role structures
You should recognize yourself in the following...
  • Experience in a fast-paced tech startup environment
  • 5+ years of relevant Business Technology/IT support with a strong background in macOS, iOS, Android, and Windows
  • Experience with Access Management and support for 80+ SaaS platforms via SSO (Onelogin, Okta, or similar service)
  • Experience with ticketing systems such as FreshService, Zendesk, or ServiceNow
  • Experience in BT strategic planning, global office build-outs, and deployment of the company- wide BT solutions
  • Extremely detail-oriented in inventory management including assignments, transfers, and depreciation
  • Excellent written and verbal communication skills
  • Strong ability to manage multiple projects and tasks with a team or independently with great efficiency
  • Ability to maintain composure in high-pressure situations
  • Positive attitude and a big appetite to enhance and provide world-class Executive/employee experience
  • Be a team player and build strong partnerships
  • BA/BS Degree, advanced degree preferred, or equivalent work experience
Some of the total rewards we offer...
  • Holistic well-being for all employees including a Well-being allowance and a Wellness Benefits bundle
  • A $1,000 (country equivalent) WFH allowance
  • Paid leave, so long as you promise to come back!
  • 90-Day Passport program - work from anywhere in the world for 90 days/year
  • Got Lunch? We allow $15 per week expensed (country equivalent) for lunch
  • Unlimited access to the online learning platform Udemy to help you develop your skills
  • Virtual initiatives and events to keep you connected with your colleagues
  • Generous Employee Referral Bonus program
  • And much more...
Ask your recruiter for a full list of total rewards and benefits specific to your region!

Yes, I want this job!

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Company name:
Remote job title: Business Technology Support Engineer
Job tags: Android, Video Conferencing, Software as a Service

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