Application Decision Specialist

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

What you'll be doing everyday:

• Review offer letters for student information consistency to ensure efficient application processing
• Work with our partnership schools and recruiters to resolve application issues on behalf of our students
• Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
• Clearly communicate and outline all school requirements and deadlines to the student once the offer letter has been received
• Empathetically communicate application outcomes to our students, whether positive or negative
• Follow up and assist students in meeting enrollment conditions and resolve any uncertainties
• Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities

Preferred Qualifications:

• 1-3 years customer service experience
• Fluent in: French (speaking, reading and writing)
• Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
• Strong analytical abilities, detail-oriented and high level of accuracy
• Working knowledge of Google spreadsheets, Microsoft Word and Gmail
• Adept researching and problem-solving capabilities
• Someone who thrives in a collaborative, teamwork environment
• Aptitude for prioritizing tasks with an attention to detail to ensure information accuracy
• Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
• An ability to work cross-functionally to ensure application processing consistency and efficiency
• Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
• Excellent interpersonal skills and verbal and written communication skills
• Associates or Bachelor's degree an asset