Senior Operations Associate

Who Is Bird

Bird is a global team guided by a shared vision: to make cities more livable through safe, sustainable electric mobility. From our first e-scooter ride in 2017 to the thousands of rides taking place every day, our passionate team and award winning custom vehicles have helped riders complete hundreds of millions of carbon-free trips in more than 150 cities around the world. And we're just getting started.

Bird's Community Operations team facilitates operational excellence by providing customers world-class experiences, providing critical insights to cross-functional stakeholders, and driving strategic and new initiatives forward. The team stays focused on aligning the highest-level company priorities with effective day-to-day operations, and helping identify and evolve early market signs into future strategic initiatives.

The team is seeking a highly-driven, team-oriented, and analytical senior associate with a bias toward action and impact. This is a highly cross-functional role, involving close partnership across a number of groups within Bird such as Product, Data, City Operations, and global vendor management teams. The role will be responsible for developing new business strategies, improving operational efficiency, and managing both daily and new initiative execution.

Responsibilities:

• Build and implement operational processes that deliver scalable solutions
• Monitoring vendor performance across relevant KPIs and conduct deep-dive investigations to understand the "why" behind how metrics are performing
• Analyze key business drivers, trends, and operational metrics to inform improvement strategy and project design
• Own partnership with cross-functional stakeholders to enable solutions and drive initiatives to achieve key metrics improvements
• Have the ability to execute projects of varying urgency and scope with limited guidance
• Present analyses and lead discussion with cross-functional stakeholders to senior leadership

Requirements:

• BA/BS in Business, Economics, Engineering, or other quantitative fields
• 4+ years of experience in consulting, investment banking, analytics and/or experience on a Product, Business Operations, or Internal Strategy team at a fast-growing technology company
• Strong communication, organization and stakeholder management skills
• Strong Excel, PowerPoint, SQL skills

Preferred Qualification:

• MBA or equivalent graduate degree
• Demonstrated ability to deliver results in a fast-paced environment
• Experience in the media, digital and/or tech industries
• Professional experience with Tableau, R, or Python
• Growth mindset: seek out learning opportunities for yourself and the team

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we're constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare coverage, on-demand doctor visits, childcare support, a pre-tax commuter account for mass transit or parking, a wellness stipend, and more.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you'd like to work? Sweet. Let's chat.