Operations

Alan exists to reimagine the health system by creating a better experience centered on the user. Alan is a subscription to better living, where health is a part of the way you want to live, not a restriction on your way of living. Alan is your friend in health and your partner in the system.

We started by creating the first digital health insurance company in Europe! Specifically, we're the first new insurance company in France since… 1986! And we've raised more than €125m in less than four years from leading investors such as Index Ventures, Temasek and DST Global Partners.

⭐️ The challenge ⭐️

The Operations team mission is to deliver the most efficient, transparent and delightful insurance experience to our members. To that end, we are looking for an Operations Specialist to help scale the insurance stack without any trade-off on member experience.

Example of missions:

• identify opportunities to automate further our insurance workflows
• improve processes to make them more personalised and more efficient
• revamp product flows in the member journey
• coordinate interactions with operational 3rd parties

Being an Operations Specialist at Alan means joining a team of 8 talented, committed and passionate Ops experts, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.

We move fast, with a lot of ownership, and are proud to tackle big problems!

⭐️ You would be a good fit in the Operations team at Alan if you have ⭐️

• Between 3 and 5 years of professional experience
• A passion for digging into technical processes, while making them clear and delightful for our internal operators and members
• An excellent problem-solver mindset with proven analytical skills
• Strong written and verbal communication skills in English & French
• A level of autonomy allowing you to work independently in a fast-paced environment
• An appetite to learn new tools, technologies, and methodologies
• Great organization and follow-up skills
• No fear of getting your hands dirty
• A strong sense of accountability and empathy for customers
• A sensibility for Product and UX
• A great attitude and ability to collaborate in a small team
• An ability to thrive in environments with a high level of uncertainty

It's even better if you have:

• Technical data skills (SQL,etc.), in order to be fully autonomous from engineers when you need to drill into the data
• Experience in the Health or Payment Industries

⭐️ The Alan Method ⭐️

At Alan, we have a set of cultural values that translate into our approach to work:

• We solve big problems, quickly, with focus
• We tell and share everything
• We grow as individuals while we are developing the company

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks for them to be happy, efficient and spend only high-quality time with co-workers. Therefore, we offer:

• Competitive compensation packages, along with meaningful equity
• An awesome office in the center of Paris
• Relocation packages for our international candidates
• A great healthcare program (yes, Alan )
• Flexible and remotefriendly work environment
• The necessary equipment for you to do your best work (Noise Cancelling Headphones, a Macbook Pro, secondary screen, etc.). You can have them at home, in case you are mostly working remotely
• And a lot more great stuff (feel free to ask)!