Staff Community Manager, Strategic Response


Remote job description

Reddit is a community of communities. It's built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 82M+ daily active unique visitors, Reddit is one of the internet's largest sources of information. For more information, visit

We are searching for someone with change management, program management, and/or leadership decision support experience to join Reddit's Community team. The Community team plays a key role in helping Reddit realize its mission: bringing community and belonging to everyone in the world.

As Staff Community Manager, Strategic Response, you will be at the forefront of representing and anticipating the core interests and needs of communities on the platform that will be impacted by evolving platform and business decisions, with a particular emphasis on underrepresented communities. You will help leadership make critical business and platform decisions under significant time challenges and stakeholder scrutiny, with the community's best interests always top of mind.

You will handle crisis situations that require cross-functional coordination, and communication to leadership, in order to mitigate serious risks to the company or the Reddit community.

You will need to be personally resilient, flexible, and able to direct multiple stakeholders towards agreeable solutions. To do this effectively, you are likely someone who can think strategically about risk, while also being able to probe the details of fast-moving situations. Someone who has operated at the intersection of policy, program management, and business operations may be particularly suitable.

You Will:

  • Ensure that our community and business policy development process and initiatives are informed and shaped by Community needs.
  • Manage high profile decisions that may require investigation and analysis of direct impacts on the Reddit community including: chairing cross-functional meetings, escalating issues to leadership, and aligning decision-makers on decisions informed by community perspectives.
  • Proactively identify and assess potential risks, work with cross-functional stakeholders to develop risk mitigation approaches, and drive cross-functional implementation, particularly relating to platform and business decisions that may impact communities directly.
  • Operate independently, and be confident managing multiple internal stakeholders, balancing differing opinions and perspectives, and assessing community-informed risk to provide effective leadership recommendations.
  • Ensure that new or updated platform or business decisions don't have implicit or unconscious biases and/or unintentionally disadvantage underrepresented or otherwise disproportionately impacted communities on the platform.
  • Have a keenness for listening to the needs of communities, distilling those learnings into actionable insights, a deep commitment to serving vulnerable and underrepresented communities, and be an expert facilitator of sensitive discussions with internal teams and mods.
  • Serve as an external ambassador for Reddit, with proficiency in constituent outreach, building partnerships and alliances, and creating forums to inform platform and business outcomes.

What We Can Expect From You:

  • 7+ years of Community-oriented program management experience.
  • Knowledge of platform moderation & governance decision-making models, socio-cultural issues and how they intersect with social media, and the possible impacts platform and business decisions can have on community trust & resilience.
  • Articulate complex issues clearly in communication skills, in a multi-tasking and fast paced environment.
  • Experience providing decision support and advice to executives.
  • Effective at consensus-building, and communicating with internal audiences.

Bonus Points

  • Experience in Trust & Safety, Strategic Response, or Crisis Management.
  • Experience driving and managing multiple projects simultaneously in a deadline-driven environment.
  • Experience framing and briefing difficult decisions to leadership.
  • Experience to work at pace to make difficult decisions under pressure, use critical thinking skills, have strong communications skills, and demonstrate strong leadership and interpersonal skills to organize and build relationships with teams across the company.

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is:
$176,700-$247,400 USD

Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at

Company name: reddit
Remote job title: Staff Community Manager, Strategic Response
Job tags: Trust and Safety, Equity, Crisis Management

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