We're looking for a Sr. Sales Operations Manager to serve as our first Business Partner to our EMEA Sales team with a specific emphasis on partnering with our RVP of EMEA Sales to provide operational rigor for our largest markets. In this role, you will serve as a key foundational hire in helping to scale our overall operational capabilities as we develop the guidelines and standards for establishing localized Sales Operations teams across our North America, EMEA and APAC regions. The position requires strong business partnering skills, financial reporting, planning and modeling skills, and good business acumen.

Key Responsibilities

This role will serve as the primary operational lead to evaluate the general health of the sales organization in EMEA which represents Grafana's fastest growing region by revenue
Lead operational programs to drive forecast accuracy and visibility as well as Sales productivity and efficiencies across our EMEA sales organization
Own the operational cadence around the forecasting process via Clari for all EMEA Sales regions
Execute on global segmentation and account assignment frameworks across the regions in the U.S.
Design, implement, and manage sales forecasting, planning, and budgeting processes, establishing a high level of quality, accuracy, and process consistency to be leveraged by the international teams as we continue to build our business partnering capabilities
Facilitate pipeline reviews and create standardized leading indicators and metrics that can be actioned upon to improve overall sales performance
Provide comprehensive analysis of territory alignment decisions; advise and drive sales quota setting process
Provide guidance, insight and recommendations to the leadership team focused on increased revenue growth while improving overall sales team performance and effectiveness
Create and distribute sales reports, dashboards, and intelligence to sales leadership and other cross functional departments

Requirements

Qualified candidates will have experience building and scaling Sales Operations in a high growth environment
6+ years of experience in an analytical leadership role, and providing strategic guidance and operational oversight in Sales Operations within a software sales environment with an emphasis on prior business partnering support for a EMEA sales team
Have solid project management skills including: planning work, managing details, keeping multiple tasks/projects on track, working with cross functional stakeholders, and navigating ambiguity to deliver results
Experience with forecasting and opportunity management as well as analytics in Clari
Experience in advanced Excel modeling skills including analytics such as index matches and pivot tables
Have an enthusiastic "roll up your sleeves" mentality
Project management experience delivering quality product in a fast moving environment
Team player with strong interpersonal skills and ability to take a leadership role
Excellent facilitation and presentation skills across a range of roles from individual contributor to senior leader
We are a remote first company so you should be experienced and skilled at working remotely with an international team
We're a high growth company, so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

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Summary
Company name: Grafana Labs
Remote job title: Senior Sales Operations Manager
Job tags: Pivot Tables, Excel models, EMEA