Senior Manager, Commercial

Who are we?

We want to help small businesses win. That's why we're here.

We connect small business owners to investors - to create jobs, support local communities and power economies - because we believe that people are made to do more. And we want to help realize their goals.

So, we created the leading small business loan platform. At the end of 2020, Funding Circle had lent $15.2 billion in 143,000 loans to 100,000 small business owners globally. There's never been a better time to join!

Be part of the team that changes everything. Let's build the place where small businesses can get the funding they need to win and leave a legacy behind, forever.

This role sits within what we call the "Funnel" team. They are the face of Funding Circle and work passionately to make sure small businesses have an incredible experience in getting the funding they need.

What will you be doing?

We are seeking a top-performing, motivated professional with a track record of impact to join our US Commercial team and take ownership of, and drive results in, our repeat customer segment. Your contribution will ensure we continue to grow rapidly, profitably, and at scale.

You will report directly to the US Commercial Director and will be accountable for the commercial performance, measured through the P&L, of our Repeat Customer business - SMBs who have previously borrowed with Funding Circle. This encapsulates our lifecycle engagement with customers as we nurture our relationship with each SMB to maximize the value we create for them and for Funding Circle over time. You will be responsible for both defining and delivering our strategy for this critical segment of our business, working closely with senior stakeholders across Sales, Marketing, Product, Risk, Analytics and other teams.

• Define our Repeat Customer commercial growth strategy, including our customer lifecycle engagement strategy, recurring revenue streams, and share of wallet targeting
• Work with the US Managing Director and wider US Leadership Team to secure buy-in for the strategy, agree on a roadmap of specific initiatives and ambitious P&L goals
• Oversee a programme of work corresponding to the strategy to deliver this impact
• Lead cross-functional teams across Sales, Marketing, Product, Risk, Analytics and others to execute initiatives
• Review monthly and quarterly performance, forecasting and target setting
• Contribute to our wider commercial strategy beyond Existing Customers
• When required, deputize for the US Commercial Director

Are you?

• 4/5+ years of work experience with a track record of delivering results in a commercial environment
• Experience at a top-tier consulting firm (Consultant/Manager) and/or experience in a corporate strategy or commercial / BizOps team of a major fintech or financial service organization
• A 'nose for value' and the ability to frame and structure complex problems, then quickly prioritize to focus on the high potential opportunities.
• Expert problem solving skills, analytical rigor and comfort with using data to prove a hypothesis
• The ability to work collaboratively to get things done within a matrix structure, without direct reporting lines
• A sense of ownership - you take delivery personally, even in a dynamic environment with high ambiguity
• The ability to present confidently to senior stakeholders.

Why should you join us?

We're gearing up for our biggest chapter yet - and it's being driven by all of our Circlers.

We think of ourselves as the career launchpad. A place to develop yourself, fast. Real work. Real experience. Real opportunities to collect skills. Think big remits and huge ownership to make great things happen.

Yes, it's target-driven and high-octane - but we like to play hard too. That's what makes us, us. Our vibrant culture is built around potential and creating a place where you can really be you. We keep it agile and open. All voices heard. Because we believe great ideas come from everywhere.

If you show skill and willing, we'll back you all the way. This is the place for you to build something incredible.

Our Benefits:

• Unlimited PTO
• Hybrid Working
• Flexible Work Hours
• Monthly Lifestyle subsidy
• Spring Health EAP
• Generous Parental Leave
• No cost Healthcare options
• PPO, HMO options available
• 401(k) Retirement Match- vests right away!
• Commuter Benefit, WFH subsidy
• Career Development Resources
• It's in our differences that we find our strengths.

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal opportunity workplace and affirmative action employer. We truly believe that diversity makes us better. We will consider flexible working options; please talk to us to discuss how we could make this role flexible for you.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Want to Build the Incredible? We'd love to hear from you.

The health and safety of Funding Circle employees is our top priority. Therefore, as a condition of employment, Funding Circle requires proof of COVID vaccination for all U.S.-based new hires beginning October 1, 2021. Reasonable accommodations will be made for medical or religious reasons consistent with applicable laws.