Partnerships Solution Engineer

The Partner Solution Engineer is an integral, highly visible role contributing to the overall success of strategic partnerships at ServiceTitan. You will spearhead discovery, solutioning, and execution of integration development with key partners that drive immense value to customers, while also driving meaningful business impact to ServiceTitan. You have a well-rounded background -- with strong technical expertise combined with excellent client or partner relationship management and organizational skills -- drawing key elements from roles such as technology consulting, IT implementation, technical sales / sales engineering, software development or product management.

Partnerships Solution Engineer

The Partner Solution Engineer is an integral, highly visible role contributing to the overall success of strategic partnerships at ServiceTitan. You will spearhead discovery, solutioning, and execution of integration development with key partners that drive immense value to customers, while also driving meaningful business impact to ServiceTitan. You have a well-rounded background -- with strong technical expertise combined with excellent client or partner relationship management and organizational skills -- drawing key elements from roles such as technology consulting, IT implementation, technical sales / sales engineering, software development or product management.

What you'll do:

• Partner with counterparts within Business Development, Product, and Product/Partner Marketing to define scope, capture and define requirements, and develop go-to-market strategies, to launch partner integrations with immense value and high adoption
• Demonstrate the ServiceTitan product functionality and communicate integration capabilities as well as analyze partner product functionality to discover integration opportunities and develop recommended solutions to meet mutual business and technical goals
• Enable strategic partners to implement integrations with ServiceTitan solutions that drive growth, and/or efficiency for mutual customers within existing and new verticals and segments
• Act as the primary point of contact for partners' technical teams, project managing and supporting partners during the implementation, go-to-market, and alpha/beta phases
• Collaborate with Product and Engineering to collect and analyze partner feedback, synthesize enhancement requests or gaps, and package information that provides input into the product roadmap
• Present goals and progress towards those goals to senior management, consistently flagging risks and proposing mitigation strategies, and identifying opportunities to enhance the process both internally and externally

What you'll need:

• 5+ years of relevant work experience with software/IT sales, implementation, project management, or development
• Bachelor's Degree, MBA or equivalent experience preferred
• Experience with APIs and/or other integration tools/frameworks
• Excellent communication skills with the ability to clearly and thoughtfully explain complex concepts to diverse audiences
• Ability to operate independently with minimal oversight and drive execution with internal and external business partners
• Ability to build strong relationships internally and externally and work effectively with cross-functional stakeholders
• Intelligent, hard working and tech savvy
• Results-driven, detail-oriented and organized self-starter
• Openness and ability to be coached, passion for winning, persistence and determination
• Strong leadership skills with proven verbal and written communications skills
• Familiarity with HVAC, Plumbing or Electrical industries is a plus
• Familiarity with SaaS industry and software integration marketplace development is a plus

Benefits:

• Equity in one of the fastest-growing SaaS start-ups in Los Angeles
• You will have the opportunity to grow in both skill and responsibility as the company scales
• You will work directly with the executive and management teams of the world's leading service businesses

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.