Manager, Global Partner Program Operations

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That's the power of data in motion in action-giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we're building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We're looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent's enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow-whether you're just starting out in your career or managing a large team, you'll be amazed at the magnitude of your impact.

About the Team:

Given our aspiration to make event streaming ('data in motion') the central nervous system of the modern digital business, a robust cloud partner ecosystem is not only essential to our success but represents an x-factor opportunity as we create this new event-streaming category.

Confluent is looking for an experienced leader to join our Global Partner Program Team within the Global Partner Ecosystem and Business Development Team. This person will be instrumental in the growth and transformation of the Confluent Partner Program. The Confluent Partner Program team is responsible for the recruitment, onboarding, and programmatic management of our partners globally. These partners range from hyperscale cloud providers to ISVs to Systems Integrators (global and regional/boutique).

About the Role:

Our ideal candidate will have a proven record of program delivery, from conception and design through implementation, execution, and success measurement to repeat and scale. He/She will have experience in operationalizing and optimizing global, sophisticated, and highly dynamic partner programs, processes, and systems for fast-growing software companies. Extra credit for experience in data infrastructure/data modernization/cloud-based SaaS companies. As a Program Operations Manager for the Global Partner Program, you will work closely with Confluent's Partners and help onboard and navigate them through our program process and requirements. Our primary objective will be to help bring in partners who add value to Confluent solutions and help generate revenue for our products, solutions, and services.

Read more about the Confluent Partner Program here:https://www.confluent.io/partners/

What you will do:

• 5+ years of experience in Partner Program/Partner Operations. Prior experience with a fast-growth enterprise software company is highly preferred.
• Act as an operational lead for existing and new programs by providing data-driven, strategic recommendations to help drive business decisions.
• Execute and track delivery against program launch objectives and implement proposals to improve program services and efficiencies.
• Support partner teams to refine processes and increase efficiency in line with program objectives such as deal registration, MDF, Confluent training/certification, etc.
• Design and implement enhancements to improve partner experience through the PRM platform and work with Partner and Product Marketing to develop Partner Program collateral/documents and onboarding tools to enhance overall partner experience and communicate to partners
• Drive and measure the program effectiveness with a primary emphasis on operational readiness for both systems and processes
• Ensure the maintenance of partner-relevant content that impacts operations while also maintaining documentation for internal and external stakeholders.
• Manage a team of external agencies and contractors who support Confluent's program infrastructure.
• Working knowledge of sales processes, systems, and reporting in SFDC to optimize operational processes between our CRM and PRM
• Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables.

What you will bring:

• Requires a bachelor's degree or equivalent plus 5+ years of related experience in managing operations for a global partner program or sales operations role.
• Experience in working onSalesforce.com - SFDC (CRM) and Partner Portal (PRM) systems.
• Proficiency withSalesforce.com back-end integrations and tools.
• Proven ability to design and implement new processes and facilitate user adoption.
• Experience with tracking key performance metrics for partner programs with outstanding results.
• Strong communication, writing, and presentation skills with the ability to present ideas in a simple, straightforward manner.
• Self-motivated, innovative, and creative with strong project management.
• Ability to collaborate as part of a cross-functional team and also work independently.
• Attention to detail, with the ability to handle large datasets, is a must.

What gives you an edge:

• Experience in working on Salesforce.com - SFDC (CRM) and Partner Portal (PRM) system and proficiency with Salesforce.com back-end integrations and tools.
• Ability to create reporting and dashboards on Salesforce.com.
• Why you will enjoy working here

Culture is a huge part of Confluent, we're searching for the best people who not only excel at their role but also contribute to the health, happiness, and growth of the company. Inclusivity and openness are important traits, with regular company-wide and team events.

Here are some of the personal qualities we're looking for:

Smart, humble, and empathetic

• Hard-working, you get things done Hungry to learn in a field that is ever-evolving
• Adaptable to the myriad of challenges each day can present Inquisitive and not afraid to ask all the questions, no matter how basic
• Ready to roll up your sleeves and help others, getting involved in projects where you feel you can add value
• Strive for excellence in your work, your team, and the company
• Come and build with us. We are one of the fastest-growing software companies in the market. A company built on the tenets of transparency, direct communication, and inclusivity.
• Come meet the dream team and have a direct impact on how we shape Confluent.

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Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

Confluent requires all employees (in office and remote) in the U.S. to be vaccinated for COVID-19. Consistent with federal, state, and local requirements, Confluent will consider requests for reasonable accommodation based on medical conditions/contraindications or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Click here to review our California Candidate Privacy Notice, which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.