Headcount and Capacity Planning Lead

At Scale, we believe that AI will dramatically improve the world, and our mission is to accelerate the development of AI.

As Scale's first Headcount and Capacity Planning Lead, you will be responsible for owning the end-to-end Operations staffing & capacity planning processes, working alongside leadership to ensure that we are able to effectively deliver against business priorities while balancing team member needs. You will own top-level Operations KPIs and have a wide-ranging set of responsibilities: from partnering closely with Sales to understand the nuances of upcoming engagements, to planning resources & anticipating capacity / utilization with Operations leadership, to analyzing staffing patterns and developing strategies for optimizing team staffing. In this role, you will have the opportunity to learn about the entire spectrum of Scale's products & offerings, as well as how the technical and operations team interact with them.

The ideal candidate is able to combine a deep interest in people with a strong operational skills, and is comfortable working under ambiguity and owning "must win" outcomes. If you enjoy solving hard problems and building strong teams and relationships while doing it, we'd love to hear from you!

You will:

• Lead the end-to-end staffing process for Operations and develop strategies to improve / optimize the staffing process.
• Own and drive Operations KPIs (e.g., capacity, utilization, productivity) including developing standard headcount and capacity operating models that help Scale scale.
• Work cross functionally with stakeholders across Scale (Operations, Sales, Engineering) to develop a deep understanding of business priorities, sales pipeline, and available resources.
• Evaluate trade offs and make staffing decisions that balance the needs of the business alongside the development needs and goals of Operations team members.
• Contribute to quarterly and annual Operations headcount planning & budgeting processes that feed broader company planning.
• Work with Operations leadership to translate business needs into specific hiring and talent strategies for Ops.
• Drive other initiatives related to Ops team members.

Ideally you'd have:

• 4+ years of experience in tech or consulting / professional services, with a focus on capacity planning, staffing, and talent development.
• Keen interest in people, and the ability to build trust-based relationships with a wide range of colleagues.
• A strong orientation towards driving outcomes, and experience building process and aligning cross-functional stakeholders with differing priorities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication skills, including ability to clearly articulate and defend decisions against stakeholder pushback.
• Comfortable with qualitative and quantitative analyses, including presenting recommendations to senior leadership.

Nice to have:

Familiarity with Airtable

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how machine learning can build innovative products. Our products provide access to human-powered data for hundreds of use cases and are used by industry leaders such as Open AI, Lyft, GM, Samsung, Airbnb, NVIDIA, and many more. We've recently raised $325 million in Series E funding at a valuation of $7B+ and are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.