Director of Care Advocacy

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission ?" Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company #2 Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Fast Company #1 Most Innovative Company in Health (2020)
• Built In NYC Best Paying Companies (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

As Director of Care Advocacy at Maven, your core responsibilities include:

• Ensure Care Advocates and Care Advocate Managers have the tools and opportunities to develop and grow professionally ?" facilitate and provide mentorship, training, and communicate goals
• Implement and drive performance to metrics to measure and motivate productivity and engagement across Care Advocacy
• Support Care Advocate managers in coaching their direct reports to meet individual and team performance targets
• Actively attract, hire, train, and retain great and diverse talent
• Organize and foster an environment that delivers high quality, impactful member experiences with compliance and quality
• Contribute to the design of scalable and secure systems for Maven's users, both medical professionals and patients
• Work to optimize Maven's virtual care model in order to drive patient outcomes and to achieve strong clinical ROI for all user experiences through care plan oversight.
• Foster curiosity and empathy among direct reports, leading by example
• Collaborate closely with other Care Team senior leaders to design and execute a cohesive, prioritized roadmap
• Effectively communicate plans, roadblocks, and updates to other functional leadership across Maven
• This role will own elements of implementation and evaluation of strategies to guide our frontline care teams through rapid member growth, payer integration, and expanding care offerings
• Thoughtfully design and execute change management strategies for process and organizational changes for a rapidly scaling team

We're looking for someone to bring core capabilities to our team:

• Clinical practice background as an LCSW, RN, or NP preferred
• 6-8+ years in experience in leading, managing, coaching clinical and non-clinical teams, with experience as a manager of managers
• Management experience within digital clinical care, navigation or coaching programs
• Experience working within or as partners to health plans
• Demonstrated cross functional expertise to collaborate with cross functional teams in a focused technology organization
• Preferred experience working with fertility and/or Medicaid populations

Must haves (experience):

• Oversight of a coaching function within a digital health setting
• Experience coaching managers of frontline staff with longitudinal focus
• Worked within teams of 100 plus with POV on org structures that support staff well at this size.
• Manager of managers: Experience managing through levels (managers, team leads, frontline) - at least 2 years. Can provide specific examples of developing and guiding folks on diverse professional development pathways at the manager level.
• Care management/coaching leadership 3-5 years in a virtual/outpatient setting (inpatient doesn't count unless it's a transition of care program). Can provide specific examples of coaching towards performance metric improvement and coaching towards an exit.
• Can provide specific examples of successful cross-functional initiatives and can speak to strategies used to remove roadblocks.

Must haves (professional behaviors):

• Strong communication skills
• Comfort delivering 360 feedback in a clear and thoughtful manner - talent assessment and performance management
• Collaborative problem solving and decision making
• Flexibility

Nice to haves:

• Clinical licensure, NP or RN; LCSW
• Experience working with Medicaid populations
• Experience working in the fertility benefits space
• Member of an underrepresented demographic group

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com.

Summary
Company name: Maven Clinic
Remote job title: Director of Care Advocacy
Job tags: Cross-functional Team Leadership, Medicaid