Community Operations Manager

About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet ?" humanity's most important technology ?" as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

The Orbit Community Program is a community engagement program aiming to help amplify the voice of Filecoin, IPFS, and libp2p in the web3 community (both online and offline!) and create content and educational resources. Your mission will be to manage the program, from participant recruiting and support to reporting and growth.

Responsibilities...

1. Monitor community member activities, collect: weekly reports, content from the events, contracts, invoices, and more
2. Develop and manage social media content calendar, ensuring timely, relevant posts, event announcements, and more (Orbit community Twitter) and work with Marketing/Communications department to distribute content
3. Coordinate announcements and content distribution in different social media channels (FF/PL - Twitter, YouTube)
4. Maintain community meetup accounts, proofread content to ensure it has an appropriate tone of voice
5. Help community members to create programs for events and conferences, coordinate internal and external speakers
6. Write monthly newsletters highlighting community achievements
7. Review, assess, and interview new orbit community members
8. Work with the design team on website edits, update leaderboards, add new members, update badges
9. Track community metrics and Ambassador's milestones
10. Suggest and implement improvements to the Orbit Community Program
11. Unlock new regions, expand and scale the program
12. Plan and co-host annual Filecoin Captains day

You may be a fit for this role if you have...

1. 3 years of relevant experience in community management or operations management
2. Experience coordinating events and managing volunteers
3. Keen attention to detail and strong project management skills
4. Self-starter with a proactive and positive approach
5. Good to have social media channels, including Reddit, Twitter, and YouTube and messaging groups (Telegram, WhatsApp)
6. Good to have knowledge of social media marketing best practices
7. You are personable and enjoy connecting with others on a daily basis
8. Strong communication skills, especially with a globally diverse population
9. Comfort with remote, internationally-distributed teams
10. Passion for the decentralized web and information access
11. Understanding of developer needs, needs of technical audience and building an online community
12. Sociable, people-oriented, likable, understands needs of a global audience
13. Fluent in multiple languages (a plus, not a requirement)

What's it like to work at Protocol Labs?

Protocol Labs' mission is to improve humanity's most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.

We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you're passionate about the future of computing and a more democratized internet, we want to talk to you.

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. ("Protocol Labs"), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at]protocol.ai. Protocol Labs' data protection team can be contacted via legalrequests[at]protocol.ai. Your personal data will be processed for the purposes of managing Protocol Labs' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs' behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Summary
Company name: Protocol Labs
Remote job title: Community Operations Manager
Job tags: project management, Greenhouse, GDPR