Remote job description

About Aalto:

Aalto has set out to create the modern, direct marketplace homebuyers and sellers have been craving for decades. Beginning in 2021, sellers have been able to list their homes with a flexible and no-risk process, unlocking homes for sale months earlier than traditional real estate. This leads to more amazing homes for buyers, exclusively on Aalto. Tens of thousands of buyers and sellers across the Bay Area are already using Aalto, with new, exclusive homes added hourly.

We are a distributed team of do-ers with three pillars at our core: start by listening, build community, and be direct. Learn more at

We'd love to see if you're a match for Aalto's highly collaborative and driven culture.

About the Role:

Aalto has been growing fast, so fast that we can't keep pace with demand.

To help seize the opportunity at hand, we're seeking a highly analytical and highly collaborative Business Operations Lead to help us scale exponentially.

It's a unique role that combines immersing in our operations, thinking holistically, a lot of SQL, working closely with our product and sales teams, as well as the rest of our growing company.

Success looks like moving quickly, understanding from first principles, identifying bottlenecks, and then creating thoughtful systems that drive KPIs automatically.

Who You Are:

    • You move fast
    • You do what you say you'll do with minimal supervision
    • You have strong attention to detail and the ability to solve complex, interdependent problems with solutions that deliver real business value
    • You're a strong, proactive communicator who can clearly explain complex topics both in person and in writing
    • You're analytically minded, and love numbers
    • You're goal-oriented and excited about new challenges. You work hard to achieve ambitious goals.
    • You love candid feedback, and use it to improve rapidly.
    • You love to build elegant systems.
    • You're highly collaborative.
    • You thrive in rapid-change environments and pushing through despite ambiguity.
    • The idea of rebuilding residential real estate with consumers at the center excites you.
    • You have 3+ years professional experience.

What You'll Do:

    • Deconstruct the steps of our selling process to optimize it for department and company KPIs
    • Push for both obvious and novel solutions to complex human-centered problems
    • Systematize absolutely everything you can, while maintaining high levels of humanity as experienced by Aalto employees and users
    • Work with Client Success Managers and Advisors to make their lives simpler and easier
    • Share insights often with the product team so that they can contribute software-based solutions
    • Help us answer questions like: How should we launch new markets? What product should we develop next? Should we build or buy a technology/company? How should we structure our Client Success and Ops organizations?
    • Be a team player at an early-stage startup: You will pitch in on all sorts of things, no project is too small and no issue 'not your problem'

This role can be performed as fully remote or in a hybrid capacity. A majority of the Aalto team is located around the Bay area with flexibility to work from home or the office. For those located in The Bay area, we do have an office (with ample parking) as an option in the Presidio neighborhood of San Francisco, but there is no daily requirement to be present. We want to empower our employees to do their best work, whether that's collaborating in person with co-workers, focus time at home, or both! Nearly all team members work Pacific hours.


Aalto has a values-driven culture; we prioritize hiring individuals who are aligned with those values and holding our employees accountable. Being open, honest, and candid is part of the fabric of Aalto's way of doing business. We're thorough yet nimble, good listeners and open communicators, and have built a foundation of trust, innovation, but most importantly kindness. We're slack first, we don't e-mail, and the only meetings we add to our calendars are those that are necessary to building a world-class product. We value output, not hours. If you're intrinsically motivated to revolutionize the real estate market, then you'll be in great company with people rallied behind a common goal at Aalto.


Aalto pays 100% of healthcare premiums with comprehensive healthcare and benefit plan, unlimited time off, flexible spending account, and generous parental leave among other benefits. We offer a competitive salary and equity for all full-time employees regardless of level.

Company name: Aalto
Remote job title: Business Operations Lead
Job tags: Real Estate, Business Operations

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