Lead Technical Process Architect - Works From Home US

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

Enable a premium Customer and Employee experience through digital transformation to drive profitable revenue growth. Lead Customer and Employee Experience transformation at a strategic domain or value stream level. Responsible for the development, implementation, administration, and measurement of unified experience transformation initiatives. Design, develop, implement and lead key process improvement efforts in support of regional & global cross-functional efforts. Works form home US, Work from home US, or Broomfield, CO

• Define the desired customer and employee experience and supporting business processes.
• Provide high level design of end to end processes and procedures for the development of new systems, technologies, products or process functionalities.
• Manage high level requirement definition for new product/process builds working jointly with many different business units.
• Drive the concept, definition, development, implementation and operation components for automating processes and procedures.
• Facilitating extremely complex, diverse and/or technical solutions for Lumenstrategic plans.
• Developing and maintaining close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.
• Work closely across business units to implement necessary process changes that solve problems for all Lumencustomers (internal and external).

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

• Verbal, written and interpersonal communication skills. Written skills to include demonstrated ability to create and modify process documents, work instruction documents and other documents that are distributed to a wide audience.
• Ability to solve complex analytical challenges, independently analyze information and make recommendations based on analysis.
• Manage requirement definition for new product/process builds working jointly with many different business units.
• Proven collaborative skills and using a team approach to accomplishing work.
• Ability to organize and prioritize multiple tasks and meet deadlines.
• Proven ability to work in a customer service oriented organization.
• Experience using Computer Systems and Windows-based applications including word processing, spreadsheet, and work flow and database software.
• Excellent negotiating and persuasive skills.
• Ability to motivate others, use good teamwork skills, including development of interdepartmental relationships and the ability to make complex decisions.
• Embraces change, inspires trust, and communicates in all directions and is a continuous learner.
• Ability to develop and deliver executive level presentations of design solutions and strategic roadmap.

Preferred:

• Service Delivery, Field Operations, or other Telecom-Related Operational Experience
• Process, Systems or Business Architecture analysis experience and background
• Trained in Lean Principles (Five Ss, Waste Reduction, Error/Mistake Proofing, PDCA, Root Cause Analysis, FMEA, KAIZEN, JIT, Lead Time Reduction)
• Experienced in implementing Continuous Improvement methodologies, e.g., Lean/Six Sigma
• Education: BS or BA, or 2 - 5 years Process Analyst /Business Architecture
• Knowledge or Practice in SAFe Agile Model and strong understanding of IT systems or Reporting Tools and Approaches (including JIRA, Power BI, etc.)

Requisition #: 229591

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.