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Customer Service Specialist - Work From Home

About the Employer
  • A-Line Staffing Solutions
hourly Salary
$12.00 - $12.00

Job Description

A-line Staffing Solutions is hiring several Customer Support Agents for a full-time opportunity with a major healthcare organization. This position will be 100% working from home!

  • Offers: $12.00 per hour + Health benefits available after 90 days!
  • 40 hours per week, Monday - Friday, somewhere between 7AM - 8PM
  • Contract to Permanent (Pay increases, usually after 3 - 6 months)

Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)

Summary:

  • Work closely with providers to process prior authorization (PA), and drug benefit exception requests in accordance with Medicare Part D CMS Regulations.
  • Research and conduct outreach via phone to requesting providers to obtain additional information to process coverage requests and complete all necessary actions to close cases.
  • Responsible for research and correction of any issues found in the overall process.
  • Escalate issues to Coverage Determinations and Appeals clinical pharmacists and management team as needed.
  • Must maintain compliance at all times with CMS and department standards.

Requirements:

  • 1 years of customer service experience preferably in a call center setting
  • Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
  • HS diploma or GED is required

Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)



Company
A-Line Staffing Solutions
Customer Service Specialist - Work From Home

Tags: business