A-line Staffing Solutions is hiring several Customer Support Agents for a full-time opportunity with a major healthcare organization. This position will be 100% working from home!
- Offers: $12.00 per hour + Health benefits available after 90 days!
- 40 hours per week, Monday - Friday, somewhere between 7AM - 8PM
- Contract to Permanent (Pay increases, usually after 3 - 6 months)
Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)
- Work closely with providers to process prior authorization (PA), and drug benefit exception requests in accordance with Medicare Part D CMS Regulations.
- Research and conduct outreach via phone to requesting providers to obtain additional information to process coverage requests and complete all necessary actions to close cases.
- Responsible for research and correction of any issues found in the overall process.
- Escalate issues to Coverage Determinations and Appeals clinical pharmacists and management team as needed.
- Must maintain compliance at all times with CMS and department standards.
- 1 years of customer service experience preferably in a call center setting
- Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
- HS diploma or GED is required
Contact Cinthia Diaz at CDiaz@ alinestaffing. com for immediate assistance. (remove spaces)Company
A-Line Staffing Solutions
Customer Service Specialist - Work From Home