This is a work from home position! We are looking for a bilingual Customer Care Specialist who is a high performer with a track record of over-achievement to join our team! Prior work experience in financial services or insurance will be a big help as well as prior familiarity with phone systems. This can be an entry level position but only qualified candidates who complete on line assessment testing will be considered for an interview.
To complete an assessment, please copy the following link into your browser and allow yourself 40 minutes to complete:
Duties and Responsibilities
Taking high-volume inbound calls from customers
Providing callers with requested information, documenting the call and its outcome in the memos on the account.
Ensuring that all calls delivered by the system are handled from the beginning to the end so that the caller receives full attention and complete information within the shortest possible time.
Responding to incoming e-mails, faxes and E-CSR requests. Processes service requests, researches information and resolves requests relating to routine and non-routine issues.
Processing credit card and check by phone payments.
College education is preferred.
Prior call center experience is preferred
Must be proficient with a computer and variety of programs including but not limited to: Microsoft Outlook, Word, and Excel
Insurance Premium Billing System experience preferred
Strong interpersonal skills
Ability to communicate in clear and effective manner (written and verbal)
A passion for helping others
A sense of urgency in resolving our customers concerns
Empathy and advocacy for our customers
Ability to effectively persuade
Excellent organizational skills with attention to detail
Ability to comprehend and remember detailed and/or complex processes
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to handle multiple tasks in a dynamic environment
Ability to work with minimal supervision
Ability to meet goals and objectives
Ability to work in groups to achieve positive results
Ability to place follow-up memos on the account and to take the necessary steps to resolve pending issues in an appropriate and timely manner
Input 1 is a dynamic organization that operates in a rapidly changing environment. The responsibilities associated with the position may change in accordance with the companys business needs. More specifically, the employee may be required to perform additional and/or different responsibilities from those indicated herein.
Input 1, LLC is an Equal Opportunity Employer.Company DescriptionFor more than 30 years, Input 1, LLC has provided business process outsourcing and comprehensive software solutions to the property and casualty insurance industry.