- Provide client support and technical resolution via email, phone and other electronic communications.
- Troubleshoot and resolve all product-specific technical (hardware/software) problems.
- Verify proper installation and configuration of software.
- Answer policy and procedural questions.
- Provide training to clients in the use of system and applications.
- Other duties as assigned
- Required Experience (minimum):
- Education: High School Diploma or Equivalent
- Experience: 0-2 yrs
- PC Hardware Troubleshooting
- Software Troubleshooting
- Problem Solving
- Organizational Skills
- Written Communication
- Telephone Etiquette
- What We Look For (preferred):
- Reliable and dependable
- Customer Service Experience/High Contact Call Center Experience
- Strong Multitasking skills
Technical Client Service Rep I - Work From Home