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Customer Service Representative

About the Employer
  • A-Line Staffing Solutions
hourly Salary
$13.00 - $13.00

Job Description

Customer Service Representative (REMOTE)! Great opportunity to get in with a growing company.


The Customer Service Representative will work closely with providers to process prior authorization (PA), and drug benefit exception requests in accordance with Medicare Part D CMS Regulations. Must apply information [provided through multiple channels] to the plan criteria defined through work instruction. Research and conduct outreach via phone to requesting providers to obtain additional information to process coverage requests and complete all necessary actions to close cases. Responsible for research and correction of any issues found in the overall process. Phone assistance is required to initiate and/or resolve coverage requests.

  • Remote (work from home)
  • Mon-Fri 8:30am-5:00pm
  • Pay Rate: $13.00/hr

Preferred Qualifications:

Customer service experience required

call center experience a PLUS

Medicare experience a PLUS

Strong Attention to detail

Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality

Proficient computer skills and the ability to navigate in a Windows based environment

Familiar with medical terminology and knowledge of medical coding

Please apply now! Dylan Michel / 586-710-7940

A-Line Staffing Solutions
Customer Service Representative

Tags: business