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Remote Call Center Representative -123

About the Employer
  • Modis
hourly Salary
$15.00 - $15.00

Job Description

Modis is seeking a Call Center Representativein Dallas, TX. If you are interested, please click APPLY NOW or email me directly at amanda.quinnan@modis.com.

  • Call Center Representative
  • Pay: $15 per hour
  • Contract Type: Start Nov 30thuntil 4/2021
  • The month of January is training and if the candidate needs PTO that month they will not work.

Responsibilities:

  • Handles inbound and outbound follow-up calls in a high-volume call center.
  • Provides quality customer service while closely adhering to approved call scripting, standard operating procedures (SOPs) and work instructions (WIs).
  • Identifies customers needs, clarifies information, researches every issue and provides solutions.
  • Validates completeness of all required information and provides guidance to patients and providers via phone, secure messaging, and emails.
  • Determines patients eligibility, provides answers to questions, and facilitates program process over the phone or via portals.
  • Provides exceptional customer experience by showing compassion, empathy, active listening, and genuine care.
  • Resolves any customer requests in a timely and accurate manner; escalates service issues as needed.
  • Displays patience, willingness to help, and goes an extra mile to assist the patients and providers.
  • Thoroughly and accurately documents all inquiries and process steps.
  • Shows outstanding performance results based on the defined call center performance metrics.
  • Effectively manages both on-call and off-call processes with attention to detail, efficiency, and accuracy.
  • Effectively utilizes tools, training, and knowledge repository to accurately inform callers of processes and ensure responses and process management are consistent with program SOPs and WIs.

Qualifications:

  • Excellent verbal and written communication skills (must clear and articulate - many callers are elderly with diseases that may impact their ability to hear or understand)
  • Ability to consistently demonstrate empathy, compassion, active listening, and genuine care for others (even during times when customer is difficult or angry)
  • Positive attitude and self-starter
  • Excellent interpersonal and customer service skills with a focus on customer satisfaction
  • Computer literacy and ability to navigate multiple systems efficiently as well as ability to clearly and accurately document information
  • Detail oriented and highly organized
  • Ability and initiative to work independently or as a team member
  • Ability to multi-task, set priorities and manage time effectively in a high call volume environment
  • Ability to follow directions, accurately follow SOPs and WIs, and adapt to frequent changes

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Company DescriptionOur focus is on developing a diverse team of people who want to excel. At Modis, we offer careers that span countless domains, projects and challenges across IT, Engineering and Life Sciences. We expect our people to be ambitious. Thats why we entrust them with responsibility, and encourage every colleague to apply their learnings from one discipline to another, so we can innovate together and unlock new ways of working.

Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records.

Company
Modis
Remote Call Center Representative -123

Tags: business