iQor logo

Customer Service Representative-Work at home-$12/HR

About the Employer
  • iQor
hourly Salary
$12.00 - $12.00

Job Description

Job Description

 

Job Description: 

Job Duties: 

  • Answer incoming customer inquiries 

  • Collaborate with management teams to stay updated on new products, services and policies 

  • Record customer information within our customer service database 

  • Engage with clients in a friendly and professional manner, while actively listening to their concerns. 

  • Offer support and solutions to customers in accordance with the company’s customer service policies 

  • Other duties as requested 

 

*To be considered for a Work At Home (WAH) position, the following criteria is required* 

· A dedicated workspace which is located within your own residence that is quiet, a place you will not be disturbed and where there are no noises from your surroundings during work hours. 

· Applicant must be located within 40 miles from an iQor location. 

· Applicants must have their own computer hardware, software, and internet as follows: 

PC Requirements: 

· Laptop or Desktop (MAC is not permitted) 

· OS: Windows 10 

· CPU: Minimum Dual-core 1.5 GHz or Intel I class or AMD Phenom X2 class or better 

· RAM: 4 GB + 

· Hard Drive: 20 GB or more of available space 

· A minimum of one USB port 

· Ethernet Port 

Internet: 

· Hardwired Cable or Fiber Optic connection (no wireless) 

· Modem must be able to direct connect to PC or laptop during working hours 

· Minimum 10 mbps download / Minimum 5 mbps upload speeds 

* Once hired, an install of company software necessary to perform job functions is required on employee’s approved personal device * 

 

We offer: 

· $12.00 per hour 

· Paid Training 

· Medical, Dental, & Vision 

· Paid Time Off 

· Career development and advancement opportunities 

· 401(k) plan 

· Fun, Friendly, Open, Team Oriented work atmosphere 

Job Duties: 

· Answer incoming customer inquiries 

· Temporary Work from Home until site reopens 

· Collaborate with management teams to stay updated on new products, services, and policies 

· Record customer information within our customer service database 

· Engage with clients in a friendly and professional manner while actively listening to their concerns 

· Offer support and solutions to customers in accordance with the company's customer service policies 

· Other duties as requested 

Requirements: 

· High school Diploma or equivalent 

· At least 6 months of experience in customer service 

· Ability to develop rapport and demonstrate a caring attitude. 

· Excellent data entry and internet navigation skills. 

· Must be detail-oriented. 

· Dynamic interpersonal and judgment skills. 

· Professional demeanor and dependable work ethic. 

· Ability to work in a fast-paced environment and multi-task 

Company Description
We are iQor. Our philosophy is simple. Build world-class contact centers, invest in the best people and engage customers on their terms: where they want, when they want. Our team of 45,000 employees in 9 different countries continues to grow. And as we expand, so does our need for exceptionally talented personnel.

Be More with iQor!


Company
iQor
Customer Service Representative-Work at home-$12/HR

Tags: business