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Customer Service Rep (Expert on Demand) *Bilingual Spanish

About the Employer
  • Aquent

Job Description

Job Description

Aquent's sportswear client is looking for a Customer Service Representative (Expert on Demand) to work with a global brand. 

Seeking both bilingual and English-only speaking candidates for this role 

**Bilingual candidates who will be communicating with both Spanish and English-speaking consumers. Proficiency in Spanish both written and spoken is required for this facet of our team. 

Description:

- Answer in-coming telephone, emails, and chats from Consumers.

- Proactively sell product based on knowing the specific needs of the customer, offering suitable alternatives when product is not available.

- Drive the relationship with the customer through constant communication maintaining a proactive approach.

- Maintain kpi’s for coverage and service. Communicate professionally, with Consumers, Operations Management, Sales Management and Sales Representatives through effective verbal and written communication.

- Drive the relationship with internal stakeholders: Sales, Credit, Business Units, and Distribution Centers as needed.

- Enter orders for fulfillment requests and follow the order process to conclusion.

- Track and maintain orders: analyze and interpret system generated reports.

- Resolve credit issues and allocation holds working through Credit and the Planning team.

- Ensure accurate and timely delivery of products to accounts. Handle all aspects of returns and claims interfacing with the customer and all internal stakeholders.

Skills:

Strong verbal and written communication skills & multi-tasking required.

Computer skills: MS Word, Windows, Excel, Power Point Computer skills: MS Word, Windows, Excel, Power Point

 

Other Requirements

- Past customer service role 

- Ability to work from home (remote) with provided laptop 

Client Description

This client, named for the Greek goddess of victory, is the world's leading designer, marketer and distributor of athletic footwear, apparel, equipment and accessories. 


 

 

Company Description
Why do you want to work through AQUENT?
-We care about your CAREER GOALS.
-We offer resume & portfolio review + interview prep. You'll feel set for success!
-Pay it forward: https://aquent.com/rewards/​

Working with AQUENT gets you access to some pretty cool things, including:
-Subsidized (up to 85%) of your health, vision and dental benefits
-Access to Fidelity 401(k) and FSA Program
-Direct deposit for your weekly paycheck


Company
Aquent
Customer Service Rep (Expert on Demand) *Bilingual Spanish

Tags: business