Palm-Tech Home Inspection Software

Customer Service Representative

Palm-Tech Home Inspection Software

Remote job description

The majority of the time this person will be answering phones and replying to emails to help current/prospective users with support issues/questions that they have about our software (www.palm-tech.com). They will also be responsible for making outbound calls on a daily basis to current/prospective customers to check in with them and see how everything is going with the software.

This is a work from home position. We will provide you with a phone, laptop and training. You will need to have:
• High speed Internet
• A workspace that is quiet, free from distractions and safe for company equipment
• A desk/chair that is safe to work at 8 hours per day

Hours Mon-Fri 8:45 - 5:15 Eastern Time

Compensation:
Starts at $15/hour x 40 hours per week (can increase based on prior experience)
PTO after 6 months (2 weeks per year)
Paid holidays after 1 year (8.5 holidays per year)

What's important to do this job well:
• Friendly on the phone
• Comfortable with mobile technology (both hardware and software)
• Consistent attendance and performance
• Able to follow a process
• Able to work independently

Basic Duties:
• Answering phones
• Directing calls to appropriate person
• Assisting current/prospective customers with support questions/issues they have
• Write emails and respond to incoming emails
• Making outbound calls to current/prospective customers
• Document all activity in customer management system
• Encourage customers to give 5 star reviews after a great support interaction
• Look for opportunities to get customers to upgrade
• Other duties as assigned

Company DescriptionWe are a small software company that creates and sells software to the home inspection industry. In business since 1992, we are a stable place to work and a great opportunity to work with a small group of people committed to taking great care of our customers and co-workers.

Summary
Palm-Tech Home Inspection Software
Customer Service Representative

Tags: Business

Share or copy

Job alerts