VCA Briarcliff Animal Hospital logo

Client Service Representative Work at Home

About the Employer
  • VCA Briarcliff Animal Hospital
hourly Salary
$14.00 - $18.00

Job Description

Job Description

 Client Service Representative

We are seeking an experienced Client Service Representative to join our team.
at Briarcliff Animal Hospital, we take our mission statement – Quality veterinary care, superior customer service and lots of love for your pet! – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of Briarcliff Animal Clinic, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

  • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
  • Scheduling and confirming appointments.
  • Placing outbound calls for follow-ups and reaching out to prospective clients.
  • Presenting and explaining fees, including processing payments.
  • Recommending, selecting, and obtaining products and services, including prescriptions.
  • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
  • Managing medical records, charts, reports and correspondence.
  • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.


Benefits
We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!



Company
VCA Briarcliff Animal Hospital
Client Service Representative Work at Home

Tags: business