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WORK FROM HOME Technical Support Advisor

About the Employer
  • Transcom

Job Description

Job Description
  • Do you love exploring the ways technology helps you do all your favorite things?
  • Do you love helping people and sharing your knowledge?
  • Do you want to grow your career with a company that rewards your hard work?
  • Do you want to work from the comfort of home?

Join our Transcom Family - APPLY NOW!

You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. In this role, you’ll take inbound phone calls, listen to the caller, and use your technical expertise and passion for outstanding customer service to answer questions about products and services, or troubleshoot technical issues to find solutions.

We’ve got an exciting career opportunity for you, if you can:

  • Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
  • Comfortably navigate multiple applications to research solutions
  • Multitask in systems while patiently providing step-by-step instructions
  • Calmly provide conflict resolution and navigate frustrated customer situations
  • Work independently with discipline to succeed in a virtual environment
  • Work in a highly structured environment with strict adherence to your schedule
  • Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment

What's In It For You?

  • 100% work at home, including training
  • Position as a Transcom employee
  • All-In-One computer provided by Transcom
  • Improved Work / Life balance with paid vacation
  • Health Benefits for you and your family, including: medical, dental, vision
  • Ability to develop your skills and grow your career
  • An opportunity to work for a company passionate about people

Requirements

  • At least 18 years or older
  • High School Diploma, or equivalent
  • Able to successfully pass a criminal background check
  • Able to work a full-time work week of 34-44 hours
  • Able to maintain 100% strict adherence to the assigned schedule
  • Able to work a variety of shifts including evenings, weekends, and holidays
  • Able to work full-time hours, with reliable attendance
  • Strong computer knowledge, including ability to accurately type at least 40 wpm
  • Excellent English written and verbal communication skills
  • Courteous and friendly with high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to multi-task applications while talking to customers on the phone
  • Able to thrive in a fast-paced work environment
  • Able to actively listen to customer needs and demonstrate empathy
  • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
  • Experience in a technical support role preferred
  • Previous call center and/or work from home experience preferred
  • *Must live and work in one of the following provinces:
  • Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, or Saskatchewan

Home Office Requirements

Transcom provides you an all-in-one computer and monitor for this position. The computer contains a built-in webcam that is required to be used for training and meetings.

  • You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift.
  • (Conflicting responsibilities may include caring for a family member)

 

  • You must have a hardwired DSL, Fiber, or Cable Internet via an Ethernet connection. (Dial up, Wireless, or Satellite internet service cannot be used)
    • Minimum download speed 20 Mbps
    • Minimum upload speed 3 Mbps
    • Ping less than 100 ms

Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.

 

 

Company Description
Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 26,000 customer experience specialists at 50 contact centers across 22 countries, delivering services in 33 languages to international brands in various industry verticals.

We are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #17 on their list of the Top 100 companies to watch for remote work in 2020.


Company
Transcom
WORK FROM HOME Technical Support Advisor

Tags: technology