We are looking to fill various positions surrounding a common principal task: create positive long-term relationships with our customers. The role will oversee clients, reign in new business from new clients, and develop customer relationships that promote retention and loyalty. You will work closely with customers to ensure they are satisfied with the services they receive and to improve upon any potential areas of dissatisfaction.
We offer a competitive pay rate and benefits package as well as ample opportunities for promotion and professional growth.
Operate as the lead point of contact for accounts you are responsible for — onboarding new customers, responding to client desires, updating new and existing customers on company innovations
Service multiple clients concurrently, often meeting deadlines.
Develop a complete understanding of key customer success needs & anticipate key account changes & improvements.
Analyze variance and initiate corrective actions as needed or instructed.
Represent the voice of the customer to provide input into each marketing and sales product/process.
Collaborate closely with mentors and fellow team members to support renewals and expansion opportunities.
Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
Excellent listening, negotiation and presentation abilities, with ability to follow-through on client contracts/commitments and corrective actions
Proven ability to effectively multitask while simultaneously maintaining sharp attention to detail
Experience building & maintaining relationships, while working to mitigate conflict and drive positive engagement
Consistent upbeat, positive attitude with a desire to help coworkers and customers reach their goals
Strong analytical skills — attention to detail, organization skills
Self-motivated — deadline oriented
Competitive natured — engages in productive competition with fellow coworkers and competitors
Exceptional communication skills (verbal and written)
Bilingual is a plus!
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Paid time off
Monday to Friday
*This job posting is on behalf of the Altig office.