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Call Center Lead (WORK FROM HOME)

About the Employer
  • CRS Group
hourly Salary
$17.00 - $19.00

Job Description

Job Description

Call Center Lead (WORK FROM HOME)

 

Duration: 3+ month contract (likely to extend)

Location: Remote / Work From Home

Pay Rate: $17.00 - 19.00 /hr

 

Overview: The CRS Group is currently looking for a Call Center Lead (WORK FROM HOME) for one of our clients. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.

 

Duties & Responsibilities:

  • Primary responsibility to monitor contact center calls to: score for customer experience, compliance, and procedural adherence using customized scorecard
  • Identify trends and training opportunities
  • Provide feedback to agents and management to enhance agent performance.
  • Other responsibilities may include procedure documentation, training, and creating reports.

 

Qualifications:

  • Quality monitoring experience and excellent communication skills required; Verint 360 Admin, Excel, and contact center experience preferred.
  • Customer Service

 

Company Description
Founded in 1994 as Computer Resource Solutions, The CRS Group is a privately held company with offices in Itasca, IL and downtown Chicago. CRSG provides staffing solutions to Fortune 500 companies by successfully managing their IT contingent workforce needs. We expanded our offerings to extend that same high-quality service to other business needs, including creative, marketing, finance, legal and HR.


Company
CRS Group
Call Center Lead (WORK FROM HOME)

Tags: business