Customer Service Representative
Collabera
Remote job description
Customer Service Representative Position Details:
Summary
Collabera
Customer Service Representative
Tags: Business
- Location – Southfield, MI 48034
- Duration – 6 Months
- Training hours - 6-week training 8/17/2020 to 9/29/2020 – additional nesting where they are working and applying what they learned with additional support 2 -3 weeks – 10/20/2020 nesting and training
- Work from Home – Yes
- Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area.
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Primary job functions do not typically require exercising independent judgment.
- Typically reports to a supervisor or manager.
- Provide service to customers who possess a policy through by responding to requests via telephone regarding insurance and other financial service products and benefit plans
- Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc
- Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing
- Efficiently access multiple electronic systems and LAN/PC to provide complete response
- Work at all times to enhance and strengthen the relationship between the customer and
- Support special campaigns as needed, or if solicited by the customer
- Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills
- Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations
- Excellent oral & written communication skills
- Superior telephone etiquette
- Excellent listening skills and ability to articulate ideas
- Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of
- Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
- Strong organizational skills; Strong ability to multi-task
- Demonstrated ability to manage stress
- Basic computer skills; Ability to "think out of the box" to generate innovative process improvements
- Strong solid math and analytical skills
- Ability to work various shifts within hours of operation
- Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it.
- Previous Call Center experience preferred
- Able to work from home; this requires access to high speed wifi/cable/DSL internet, a dedicated area to work with minimal interruption, and a smart phone.
Summary
Collabera
Customer Service Representative
Tags: Business
-
category
Customer Service -
posted
1384 days ago
https://www.remote.io/remote-customer-service-jobs/customer-service-representative-6204