Bilingual Customer Service Representative (Work From Home)

Bilingual Resource Planning Associate
Start Date: 07/13
End Date: 09/30
Schedule: Monday - Friday 7:00am-5:30pm, 8hr shift
Pay: $14+

POSITION SUMMARY

***Bilingual-fluent in English and Spanish required***

The Bilingual Resource Planning Associate acts with the customer in mind, establishes and maintains effective relationships with customers and gains their trust and respect. You can effectively cope with change, can shift gears comfortably, you don't have to finish things before moving on. The associate possesses the ability to learn quickly when facing new problems, experiments and will try anything to find solutions and enjoys the challenge of unfamiliar tasks. Takes initiative to probe all fruitful sources for answers, you look beyond the obvious and don't stop at the first answer. Associate must be comfortable orchestrating multiple activities at once to accomplish a goal, arrange information, emails, and other files in a useful manner.

REQUIRED SKILLS

• High school diploma or equivalent
• 2+ years of outbound call center experience
• 1+ years of direct sales experience
• 1+ years of health care related work experience
• Bilingual in English & Spanish

RESPONSIBILITIES

• Place outbound calls to potential patients daily
• Take inbound calls daily from members returning the original call
• Entice the member to agree to a free benefit provided by their insurance and secure the scheduled visit
• Create a work relationship with assigned providers to communicate about schedules and perspective/ scheduled patients. Will be the primary point of contact for designated providers.
• Develop a map to track location of potential patients and scheduled appointments. Schedulers must use maps and the list of leads to decide where their provider will travel
• Access various insurance portals to verify members before outreach. Learn about each insurance portal and find eligible members
• Update electronic medical records, specifically NextGen software. Every patient scheduled has an electronic medical record with scheduled appointments attached
• Respond to emails throughout the day from providers, other schedulers, and upper management in a timely manner
• Update scheduling software. Become familiar with the scheduling software that is used and effectively schedule appointments for appointed providers, update patient demographics, and notate calls made to members