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Training Services Consultant

About the Employer
  • Pearson

Job Description

Training Services Consultant

Description

We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

Position Summary :

The Training Consultant is responsible for establishing and maintaining a high level of subject matter expertise (SME) and customer support for all schools and programs for which they are the lead. The Training Consultant is charged with the responsibility of analyzing and sharing school-based performance data with schools, determining training needs, creating training plans and facilitating exceptional trainings for clients. Trainings include but are not limited to on LMS platforms, Instructional Tools, Professional Learning and School Year Cycle support. Trainings will be provided through multiple modalities: in-person, synchronous (via Live Lesson & ZOOM), and recorded sessions.

Trainers serve as the SME for their schools/programs and use their expertise to lead collaborative work with other corporate teams to ensure training and communications are timely, appropriate and accurate for the audience, and that Reporting and LMS features are versioned and permissioned correctly for the schools in which they are the lead.

The Training Consultant will work collaboratively with other corporate teams on developing, evaluating, and communicating initiatives, program changes, and procedures that facilitate the ability of all clients to enhance the educational experience of students. The Training Consultant will be expected to work in a fast-paced, self-motivated, accountable, and dynamic environment, with peak workload May-September.

Primary Responsibilities :

• Provide school and program staff with exceptional training support, professional learning and resources needed to ensure teacher and student success

• Use data and reporting to identify and drive customized training support

• Use subject matter expertise and customer knowledge to be an integral part of cross team collaborations and meetings to drive the creation, review, evolution, and delivery of training programs and orientations for staff;

• Proactively lead regular meetings and communications with applicable school leaders, locations lead, and program management to identify and understand their unique needs;

• Problem solve issues and questions from the schools they support that arise throughout the year and coordinate with other departments as necessary;

• Troubleshoot basic issues related to the use of Connexus, GradPoint, & Pearson Connexus, the Learning Management Systems (LMS), as needed to support school and program staff;

• Triage school and program concerns and escalate as needed to the appropriate personnel for appropriate action;

• Access, share, evaluate and provide meaningful narrative of data regularly to ensure school and program staff understand key training objectives and complete key tasks accurately, fully, and on time;

• Work as a collaborative and forward-thinking member of the School Academic Services to support and reinforce overall team goals and initiatives;

• Make modifications to training and delivery methods for different user roles after analyzing data from orientation courses, issues raised by employees, and training surveys

• Other duties as assigned.

Qualifications

Requirements :

• Degree in Education, Education Technology, or a related field, required;

• 5-10 years' experience in education industry required - K-12 teaching experience strongly preferred

• Prior experience teaching and training within Connections Education, highly desired

• Familiarity with Connexus, GradPoint, Pearson Connexus, the Learning Management System (LMS), highly desired

• Exceptional customer service skills

• Exceptional verbal, written, multi-tasking and presentation skills

• Ability to speak and/or present efficiently and effectively to groups of employees and customers virtually or face to face with high customer satisfaction

• Ability to read, interpret, explain, and use data to determine training effectiveness and employee performance on trained skills

• Effective and consistent interpersonal skills

• Customer-focused approach

• Ability to understand the needs of customers and create or recommend training based on these needs

• High degree of flexibility, problem-solving, forward-thinking, and initiative to affect operational improvements for schools,

• Exceptional ability to seek and respond to feedback regularly

• Ability to travel to program locations to provide training and support as needed

• Demonstrated ability to learn and work well in fast-paced environment

• Ability to multi-task and respond to change

• Team player track record and commitment to a group-oriented approach

• Technologically proficient (especially with Microsoft OS and MS Office and programs)

• Familiar with Adobe Presenter, Video Creator, JoinMe, and ZOOM

Must be able to travel

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-Remote

Job: Customer Service

Organization: North America Connections

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 22, 2020

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 2005898

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Company
Pearson
Training Services Consultant