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Customer Service Representative

About the Employer
  • Tailored Management
hourly Salary
$15.00 - $16.00

Job Description

Job Description

Title: Customer Service Representative

Hours: 8 Hour Shift between 7AM - 9PM

Pay Rate: $16

Location: Work From Home

Duties

  • Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
  • Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
  • Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

Skills

  • 1+ years of customer service experience analyzing and solving customer problems required;
  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Excellent written and oral communication skills
  • Exceptional organizational and time-management focus

 

Education

  • High School Diploma or equivalent required,


Company
Tailored Management
Customer Service Representative

Tags: business