Want to be part of our Atento family? Apply now for our customer service representative position. You will be assisting customers over the phone with any questions or concerns
- Minimum of 6+ months of prior experience in Customer Service and/or Call Center
- High School Diploma / GED
- Verbal Communication Skills, articulates clearly
- Positive Attitude and Commitment to duties
- Teamwork, Collaboration, Skills
- Time management for productivity results
- Research / Analysis abilities
- Data entry
- Soft Sales skills
- Provide effective solutions based on the problems reported by customers under the standards of quality commitment with the customer/client.
- Ensure quality of service meets the standards in line of knowledge and communications with the aim of reducing the flow of calls from customers to other areas within the Service Lines of Business.
- Meet productivity standards set for the service skill group requirements.
- Participation in training and feedback sessions. Update and strengthen the knowledge related to the operation of the service.
- Actively involved in the communication to management on trend results of any service impact.
- Data entry or file maintenance to accounts, as necessary, to resolve customer contact issues/calls.
- Handle incoming telephone calls from customers/clients or internal employees, process with proper resolution.
- Adhered to work schedules, telephone procedures and payroll time procedures.
- Actively be a team player offering support to other employees, plus make suggestion for process improvements.
Atento is a multinational Customer Relationship Management (CRM) company in the Business Process Outsourcing (BPO) sector, leader in Latin America and the second largest company of its kind in the world in terms of revenue. Company
From 1999, the company has developed its business model in 16 countries where it employs over 150,000. Atento has over 500 clients to whom it delivers a wide range of high quality, agile and efficient services through multichannel platforms. Its blue-chip clients are leaders in such varied sectors as telecommunications, banking, transport, insurance and public administration among others.
SAC, BPO, CRM, Contact Center, Back Office, Cobranza, Customer Management
Call Center Customer Service Representative - work from home