Online Customer Service Professionals - Work From Home!

In order to be considered for the position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

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We are a top-ranked customer support team for start-ups and e-commerce brands. We offer the unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck. We offer paid training and set schedules with flexible shifts available.

At wrrk.com, we believe that every company should be able to have a world-class customer service organization, without having to build it all from scratch. So that's what we do.

We source, hire, and train, the top 1% of U.S. based customer service professionals. And then, together, we work with our team of customer service professionals to delight our clients' customers.

We're hiring for both full-time and part-time positions. All applicants must be eligible to work in the U.S.

Responsibilities:

Help customers via phone and/or email and online chat to ensure they have the best possible experience
Triage and resolve customer support inquiries/issues effectively and in a timely manner.
Collaborate with the wrrk team to improve processes and outcomes
Multitask while maintaining attention to detail and quality
Take ownership of issues and see them through

Skills required:

You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
Comfortable and able to provide phone support
You must have access to a dedicated, quiet work space
Experience with Zendesk or any other helpdesk software
Experience with Slack or any other online communication tool
Remote work experience is a plus
Make good judgment decisions in accordance with policies and procedures.
Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.
You must be able to type quickly and accurately
You must be able to communicate clearly
You must be empathetic
You must be a tireless team-player
You must have a proven record of showing up on time
You are driven to solve problems
You demonstrate good judgment

What we offer:

Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
Paid training
Set schedules – 40 hours/week with flexible shifts available
Career advancement opportunities, 100% of our leaderships roles come from internal promotions
Medical, vision and dental benefits for full-time employees

To be considered for the position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

Company DescriptionDependable and empathetic, US-based customer support team. Trusted by the brands that customers love. We help companies delight millions of customers.

Summary
wrrk.com
Customer Service Representative - Work From Home

Tags: Business