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Customer Support Specialist

About the Employer
  • Walmart eCommerce
hourly Salary
$16.00 - $16.00

Job Description

Job Description

Customer/Partner Support Summary:

The term partner refers to our suppliers, category specialists, and/or sellers who are selling products on our marketplace platform. Our Partner Support Specialists are responsible for working daily with our partners to assist with, and improve, catalog selection which ultimately contributes to customer shopping/experiences. The Partner Support department includes a team of specialists who provide a variety of technical and operational support for our partners who are selling products on our online stores.


Perks and Benefits:

  • Work from Home
  • Tuition Reimbursement
  • Stock Purchase Plan
  • Annual Bonus
  • Annual Performance Increase
  • Full Benefit Package
  • Paid training
  • Fortune 100 company
  • National Gym Discounts


The Customer/Partner Support Specialist will...

  • Handle & resolve inbound/outbound phone, email, & chat partner support contact inquiries/issues by using knowledge tool resources and making good-judgment decisions
  • Follow-up with partners in a timely manner to ensure resolutions
  • Provide world-class partner support to our Walmart merchants/suppliers/internal partners, and achieve high partner satisfaction averages
  • Assist future Walmart Partners with necessary onboarding inquiries & support
  • Troubleshoot, triage, & take ownership to resolve complex item or account issues relating to Seller/Supplier/Internal support (sometimes through multiple back-and-forth communication)
  • Communicate and enforce Partner Performance & Policy Adherence guidelines
  • Assist partners with Item and content set-up support (SKU, variants, pricing, and other product support)
  • Assist partners with pricing research, unpublished SKU research, payment report research, order refund research
  • Troubleshoot some API and technical issues relating to partner accounts
  • Maintain reasonable, consistent and predictable attendance
  • Maintain and provide consistent quality interactions, and good rapport-building with our partners
  • Consistently meet or exceed department performance targets


The Customer/Partner Support Background...

  • Previous contact center experience, minimum 1 year
  • Flexibility and comfort in a fast-paced, ambiguous, always changing environment
  • Strong computer skills – Outlook, Word and Excel
  • Works well both independently or in group

Walmart eCommerce
Customer Support Specialist

Tags: business