ADVENTURE OFFICE LLC logo

Customer Support

About the Employer
  • ADVENTURE OFFICE LLC
yearly Salary
$27645.00 - $40956.00

Job Description

Adventure Office is Hiring!

Thanks to our great customer base our team is growing!! We are currently looking for a new member on our Technical Support Team!

Support Position Opening

The successful candidate must have a great attitude and commitment to our amazing customer relationships and enjoy the Adventure Travel Industry. They must be committed to customer satisfaction by caring about our clients and their success. This is a permanent work-from-home position that requires the ability to communicate clearly and professionally, both verbally and in writing. As such, the applicant must have access to reliable high-speed internet. Primary responsibilities will include providing phone and email support to our users, providing remote training to new clients, and being an advocate for our current clients in their requests for development.

Primary Position Responsibilities

  • Front end Product Support: Offer customer support including problem diagnosis, resolution, and supplemental training to clients via email and phone calls regarding the operation of our software products.
  • Back end Database Support: Use remote access software, for troubleshooting and resolving problems with client databases and product upgrades.
  • Product Testing: Test data after new development and product upgrades have been completed by the development staff.

Qualifications

  • 2+ years of Customer Service experience preferred.
  • Software problem management and resolution experience
  • Pleasant phone manner and superior interpersonal skills
  • Attention to detail
  • Flexible and adaptable personality
  • Passion for total customer satisfaction and the enjoyment of working with end-users
  • Stable employment record
  • Must pass a background check


Company
ADVENTURE OFFICE LLC
Customer Support

Tags: business