The Customer Care Specialist is responsible for building relationships with new and existing customers by providing exceptional customer service. For now it is a work from home because of COVID-19
Respond to inbound telephone request
Enter case information from original source documentation
Make courtesy calls with case reference numbers
Correspond with facilities, providers and others
Coordinate all functions and intervention
2+ years of customers service representative experience
2+ years of call center experience
Intermediate MS Word, Excel, Outlook
Type 25 wpm
Excellent verbal and written communication skills
Our Mission is to provide dynamic programs and services to individuals who have intellectual disabilities and their families so they may achieve their goals and become fully participating members of our communities.
Our Vision is a world in which people who have intellectual disabilities are fully included in all areas of our community and are recognized for their potential, their talents, and their contributions to society.