Aerotek Professional Services is NOW HIRING 75+ WORK FROM HOME REMOTE Entry to Mid Level Help Desk Support for a large company in Colorado Springs.
Individuals will be supporting clients in a Microsoft 365 platform. These positions can start on MONDAY 3/30 with NO INTERVIEW. Candidates can sit anywhere in Colorado but HAS to pick up equipment in Colorado Springs. Positions can pay anywhere between $15-$17 an hour depending on experience.
* Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
* Collaborate with subject matter experts and escalation managers when additional support is needed
* Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
* Seeks supplemental training to improve performance and develop specialization.
* Provide operational support and implement Office 365 and its related technologies including
* Should possess basic knowledge on Windows Server and Cloud Technology
* Strong researching, problem solving and troubleshooting skills
* Adaptability to work independently and part of a team bringing in experts when needed
* Excellent customer service skills
* Passion for technology and learning
* Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
* Ability to quickly adapt to technology and/or application changes and business delivery priorities