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Technical Support Engineer - IBM Netezza

About the Employer
  • Kane Partners LLC
yearly Salary
$52503.00 - $107741.00

Job Description

Technical Support Engineer - IBM Netezza

*Work from Home/Remote Position*

Full-time Break Fix Technical Support Engineer. Work from home. Third party IT infrastructure maintenance support company. Specialization required with Netezza technical support expertise. Little to no travel.

· Respond to technical service hardware repair requests on enterprise-level Netezza and other server, storage products

· WebEx, email, facetime -remote support

· Resolve clients’ questions or problems in the areas of hardware break fix and technical troubleshooting.

· Serve as primary support liaison between company and customer.

· Takes responsibility for additional follow-up, testing and troubleshooting services or problem escalation.

· Maintains a high degree of professionalism in actions, demeanor and dress.

· Ensures a high level of customer satisfaction throughout the service delivery transaction.

· Technical and Behavioral Skills

Required:

· Three or more years’ experience hardware break fix support of Netezza products

· Remote troubleshoot using logs

For immediate consideration, please apply today!



Company
Kane Partners LLC
Technical Support Engineer - IBM Netezza

Tags: technology