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Remote Online Customer Service Representative (OVERNIGHT SHIFT)

About the Employer
  • wrrk.com
hourly Salary
$10.75 - $10.75

Job Description

At wrrk.com, we believe that every company should be able to have a world-class customer service organization at the click of a button. So that’s what we do. We are a dependable and empathetic USA- based, remote customer support team that scales with our client’s business. We have become a top-ranked customer support team for start-ups and e-commerce brands and we are looking to add top-ranked customer service professionals to our growing team.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S. This position is an overnight shift.

Responsibilities:

  • Help customers via phone and/or email and online chat to ensure they have the best possible experience
  • Triage and resolve customer support inquiries/issues effectively and in a timely manner.
  • Collaborate with the wrrk team to improve processes and outcomes
  • Multitask while maintaining attention to detail and quality


Skills required:

  • You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
  • You have hospitality experience
  • You have working knowledge of bar/restaurant operational flows and hospitality operators
  • You are comfortable and able to provide phone support
  • You have worked an overnight shift in the past and have been successful maintaining this schedule
  • You must have access to a dedicated, quiet work space
  • Experience with online helpdesks or CRM software
  • Experience with remote online communication tools
  • Remote work experience is a plus
  • Make good judgment decisions in accordance with policies and procedures.
  • Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.

What we offer:

  • Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities, 100% of our leaderships roles come from internal promotions
  • Medical, vision and dental benefits for full-time employees

Team Member Reviews:

“Outstanding work culture with hard-working teammates who are all dedicated to helping our clients succeed.”

“I have an impact. I love that we are expected to make things better”

“Great team and caring company”

“Super thankful for the awesome culture we have here”

“Top 5 culture I’ve ever been a part of”



Company
wrrk.com
Remote Online Customer Service Representative (OVERNIGHT SHIFT)

Tags: business