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Customer Service Representative (Work At Home Locals Only)

About the Employer
  • Total Medical Staffing
hourly Salary
$15.00 - $15.00

Job Description

Position: WAH Customer Service Representative
Pay: $15.00/hr
Start Date: 4/27/2020-contract to hire for 4-6 months probationary period
Hours: Monday - Friday 8:00 a.m.--5:00 p.m (edited)

Job description:
• The CSR positions provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. This position requires the use of multiple systems, therefore the ability to maneuver multiple systems at one time is vital. In this role you will:
o Take inbound calls to engage members and/or providers to verify clinical information
o Handle customer inquiries both telephonically and by fax
o Document all call information according to standard operating procedures and attach clinical information when necessary
o Identify and escalate issues

Required Qualifications
o High School Diploma
o Excellent verbal and written communication skills
o Ability to multitask within several computer systems while on the phone
o Must be able to type while taking calls
o Proficiency in Microsoft Office applications, including Word and Excel
o Must have accessibility to high speed DSL or Cable modem for a home office (Satellite internet service is NOT allowed for this role); recommended speed is 20Mx1M

Preferred Qualifications
o Proficient utilizing electronic medical record and documentation programs
o Proficient and/or experience with medical terminology and/or ICD-10 codes
o Bachelor's Degree in Business, Finance or a related field
o Prior member service or customer service telephone experience desired
o Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization

Total Medical Staffing
Customer Service Representative (Work At Home Locals Only)

Tags: business