Grafana is seeking a passionate and detail-oriented Senior Global Billing Operations Analyst to join our dynamic team. Reporting directly to the Senior Manager, Finance Operations, you'll play a pivotal role in scaling our operations and supporting the rapid growth of our innovative company.

Why You'll Love Working at Grafana:

Exciting Growth Environment: Thrive in a high-growth, fast-paced setting where your contributions directly impact our success.
Innovative Culture: Be part of a team that values continuous improvement and creative problem-solving.
Collaborative Atmosphere: Work cross-functionally with teams across Accounting, FP&A, Customer Success, Systems, Deal Operations, and Legal.

Key Responsibilities:

Daily Operations: Execute cash application and reconciliation procedures with precision.
Customer Support: Manage billing adjustments and customer data reconciliation across multiple systems.
Billing Management: Efficiently handle the billing ticket queue and oversee billing and collections for our self-serve customer base.
Client Onboarding: Lead the successful onboarding of Grafana as a vendor for new clients.
Month-End Close: Assist with billing analysis, monthly GL account reconciliation, and AR aging analysis.
Cross-Functional Collaboration: Foster strong relationships with various teams and undertake special projects as needed.
Issue Resolution: Identify and resolve root cause issues in billing and collections processes.

What We're Looking For:

Bachelor's or Associate's Degree in Accounting or related field, or equivalent experience.
Technical Skills: Proficiency in Salesforce and advanced skills in MS Office (Excel, Word, PowerPoint), and Netsuite.
Autonomy and Problem-Solving: Ability to manage projects independently and solve problems creatively.
Communication and Customer Service: Exceptional oral and written communication skills with a strong customer service orientation.
Passion for Learning: Eagerness to learn and adapt in a rapidly evolving environment.
Collaborative Mindset: Ability to communicate effectively across all levels of management and departments.
Proactive Attitude: Self-motivated with a knack for managing priorities and thriving under pressure.

Bonus Points for:

Experience with Marketplace Channel offerings: AWS, GCP, or Azure offerings OR someone who possesses the drive and aptitude for analyzing and interpreting reports
Prior experience with Zendesk is a plus.

Join Us and Make an Impact!

At Grafana, you'll be part of a forward-thinking team where your contributions are valued, and your career growth is nurtured. If you're ready to take on new challenges and help shape the future of our billing operations, apply today and be a part of our exciting journey!

In the US, the Base compensation range for this role is $63,000 - $75,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Summary
Company name: Grafana Labs
Remote job title: Senior Global Billing Operations Analyst
Job tags: Zendesk, AWS, Written Communication Skills